IT Support Engineer - 1st / 2nd Line
- Hiring Organisation
- Planet Recruitment
- Location
- Bury, Greater Manchester, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £24000 - £27000/annum
across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces … DHCP, TCP/IP, VPN) Experience with ticketing tools (e.g. ServiceNow, Jira, or similar) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement skills Ability to manage and prioritise workload in a fast-paced environment Desirable: Experience in a multi-site or fast-paced operational business ...