Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be … requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the businesscontinuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting More ❯
Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be … requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the businesscontinuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting More ❯
duties of the job Provide specialized advice on digital transformation systems and the Trust's EPR, focusing on prescribing and medicine usage. Ensure alignment of digital pharmacy strategy with business plans. Develop a digital workforce for pharmacy, ensuring EPR and logistics system training and certification for all team members. Advise on procurement, implementation, and benefits realization in clinical and … complex sensitive information from a variety of IT sources to support clinical activities within pharmacy and other departments in the Trust. Be responsible for the management and implantation of businesscontinuity plans with respect to all pharmacy IT systems, information flows and equipment. To be an expert in EPR in relation to functionality, configuration, and day to day More ❯
