B2B Customer Query Manager
Cambridge, Cambridgeshire, United Kingdom
Lorien
timely acknowledgement and prioritization. Customer Communication: Respond to non-credit control queries and keep customers informed throughout the resolution process. Internal Coordination: Escalate issues to relevant teams (Credit Control, Billing, Master Data, Finance) and follow up to ensure resolution. Track and Report Issues: Log recurring problems to identify process improvements and support future service design. Support Process Development: Help shape … re Looking For Strong customer service and communication skills with a professional, empathetic approach. Ability to manage and prioritize a high volume of queries effectively. Experience in finance operations (billing, accounts receivable, master data, credit control) is desirable. Problem-solving mindset and attention to detail. Proficiency in Microsoft Outlook and Excel; ERP experience (D365) is a plus. Comfortable working in More ❯
Employment Type: Contract
Rate: GBP 250 - 300 Daily
Posted: