Contract Customer Experience Jobs in Cambridgeshire

4 of 4 Contract Customer Experience Jobs in Cambridgeshire

Service Desk Analyst

Peterborough, Cambridgeshire, England, United Kingdom
INTEC SELECT LIMITED
across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.To be considered for this role, you do NOT need a technical background. Strong customer/call handling … experience is required. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve … customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to More ❯
Employment Type: Contractor
Rate: £15.00 - £17.00 per hour
Posted:

Service Desk Analyst Lithuanian Speaker

Peterborough, Cambridgeshire, England, United Kingdom
INTEC SELECT LIMITED
Service Desk Analyst (Lithuanian speaking) – IT Consultancy – £17-19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯
Employment Type: Contractor
Rate: £17.00 - £19.00 per hour
Posted:

Service Desk Analyst Spanish Speaker

Peterborough, Cambridgeshire, England, United Kingdom
INTEC SELECT LIMITED
Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯
Employment Type: Contractor
Rate: £17.00 - £19.00 per hour
Posted:

Product Manager, Commercial development

Cambridge, Cambridgeshire, England, United Kingdom
Hybrid / WFH Options
The Royal Society of Chemistry
our mission. This is role for someone who has been already managing a full life cycle of new commercial product development with a passion for delivering engaging and effective customer experiences.In this role you will engage with internal and external stakeholders at all levels. You will be working closely with other teams and the RSC’s wider community of … management of assigned NPD (new product development) initiatives. This includes ideation, development, launch, and ongoing optimisation. The ideal candidate will have a strong background in commercial product development, iterative customer centric product development, Some of the main responsibilities: • Lead the development of new products and services from concept to launch.• Collaborate with subject matter experts, UX designers, and technology … teams to create high-quality, engaging experiences.• Develop product roadmaps and manage timelines, ensuring delivery of success outcomes.• Conduct and coordinate customer research to identify customer needs, industry trends, and competitive landscape.• You will and validate new product ideas through rapid experimentation.• Define product strategy, positioning, and value proposition to meet market needs and deliver business return.• Work More ❯
Employment Type: Contractor
Rate: £64,000 per annum
Posted:
Customer Experience
Cambridgeshire
25th Percentile
£625
Median
£650
75th Percentile
£675