2 of 2 Contract Process Improvement Jobs in Cambridgeshire

Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers. Typically a Bachelor's degree or equivalent experience and a minimum of 6 plus year's related experience More ❯

more departments adopt ServiceNow, the organisation needs a skilled analyst who can bridge the gap between business stakeholders and the technical development team-delivering clear, actionable requirements and driving process improvement.This is a high-impact, long-term contract role focused on stakeholder engagement, detailed story writing, and platform best practice. What You'll Be Doing Engage with stakeholders to … and refine business requirements Translate those requirements into clear, detailed user stories with acceptance criteria Run requirement playback sessions to gain approval and sign-off Document and map business process flows for both new and existing workflows Provide guidance on ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure … Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story writing, including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in More ❯