1 of 1 DemandTrendContract Management Information System Jobs in Cardiff

all incidents and requests are logged, tracked, and resolved in line with service levels. Develop and maintain strong working relationships with customers and service users. Maintain databases and information flows that support service management, including carrying out audits and producing scheduled/ad hoc reports. Communicate with the customer base regarding downtime, service changes, and incident … Operational Level Agreements (OLAs). Manage requests for change in line with the National Change Management process. Produce management reports highlighting trends, risks, and abnormal system performance. Contribute to documentation, procedures, and the development of updated working practices. Support colleagues by demonstrating tasks, sharing knowledge, and contributing to team development. Operate safely and effectively in … continuing professional development. ITIL Foundation Certificate (or equivalent experience). Good understanding of IT infrastructure at a technical level. Awareness of NHS standards and legal requirements relating to Information Governance and Security. Strong and effective communication skills Ability to learn new technologies and IT systems quickly. Analytical problem-solving skills. *Rates depend on experience and client requirements More ❯