Contact Centre Operations Manager (Insurance, TOM, Digital)
- Hiring Organisation
- TXP Technology x People
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £650 - £750 per day
scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). The focus of this role is the operations management of the contact centre teams in Cardiff and Glasgow. Some travel is expected as part of the role, so flexibility as and when required … needed. Strong people management (performance management, reviews, appraisals etc) and day to day operational experience is key for this role. Key experience required: Senior Contact Centre Operations leadership within Insurance/Financial Services or highly regulated environments Management of large, multi-channel contact centres (250+ ...