2 of 2 Contract Performance Management Jobs in Cardiff

compliant, customer-focused service across Direct multi-channel journeys. This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The successful candidate will be an accomplished Contact Centre Operations Manager, who can lead a large-scale Insurance contact centre while progressing … next phase of a Target Operating Model (TOM). The focus of this role is the operations management of the contact centre teams in Cardiff and Glasgow. Some travel is expected as part of the role, so flexibility as and when required is needed. Strong people management (performance ...

services, evaluate issues and problems, delivering solutions to be recognised as best practice. Provide specialist knowledge of policy and process development and delivery Provide performance management of service areas, analyse and highlight trends and actions which require consideration by managers, advise and make recommendations for service improvements. Produce … changes and functional improvement to all relevant staff and stakeholders To analyse trends using information harvested to forecast future service needs Collate and distribute performance reports to identified key stakeholders Corporate 1. To participate actively in supporting the principles and practice of equality of opportunity as laid down ...