4 of 4 Contract Customer Experience Jobs in Central London

Job Title: Global Customer Experience Implementation Manager (Contract) Location: London, UK Contract Length: 69 months Start Date: Asap IR determination TBC Rate : £350-400 per day Were seeking a VoC professional who has worked on the implementation of Mediallia Cloud before, ideally within a global environment, to join a global lifestyle brand undergoing their own implementation. This project … Owning and translating what the design requirements are of the Medallia platform into the business, so what gets delivered is able to provide valuable and powerful voice of the customer insights covering all aspects of the customers digital journey. Because of the scale and complexity of the business, its going to require someone who is highly organised, with strong … business to capture the right insights, ensuring the implementation of this solution translates into a powerful VoC platform which is useful for end business users across marketing, ecommerce, product, customer service, etc. With multiple moving parts and diverse regional needs, youll play a critical role in managing stakeholders, aligning expectations, and keeping the implementation on track. Key Responsibilities From More ❯

drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency … commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders … occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. More ❯

charge of our Technical Operations function. This is a high-impact opportunity to lead transformation across DevOps and DBA teams, ensuring our infrastructure is robust, scalable, and aligned with customer needs.This is not a maintenance role. We need someone who will challenge the status quo, drive change, and deliver a short-term roadmap that sets the team up for … operations with key e-commerce flows and performance metrics Challenge legacy approaches and implement improvements across tooling, processes, and culture Drive infrastructure enhancements to improve website speed, reliability, and customer experience Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance Maintain high standards of cloud security and ensure compliance Ensure robust … performance of Redis and Couchbase databases Manage vendor relationships, licencing, and cost optimisation Inspire a culture of ownership, innovation, and continuous improvement What you'll need to succeed Proven experience leading DevOps and DBA functions in high-growth environments Strong understanding of e-commerce platforms and customer-centric infrastructure Hands-on expertise with Redis, Couchbase, system monitoring, and More ❯

Role Title: Messaging & Notification SME Location: London Duration: 31/12/2025 Days on site: 2-3 days Pay Rate: £540 MUST BE PAYE THROUGH UMBRELLA 1. Experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging 2. industry best practices 3. current state solution assessments Key responsibilities include: - Working on … phase to develop a product strategy for Messaging and Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank's capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications). - Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across … with existing banking channels * a rules engine for context-aware messaging * a content management system for messaging templates * delivery mechanisms for SMS, email, push notifications, and in-app messaging * customer preference management for regulatory compliance * analytics and reporting for measuring communications effectiveness Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to More ❯