role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact centre platform and works closely with the customer from that point forward to ensure … their success. You will join a team of seasoned account managers and technical professionals with the aim to exceed customer expectations, improve process and technology deployment and to help the company meet its growth objectives. Interaction with customers will be done via phone, email, chat and WebEx, with face … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements more »
Azure DevOps. Commercial understanding of .Net and web frameworks. Strong knowledge of Cloud-based software support in Microsoft Azure Experience in a data-driven, customerservice-focused environment. Ability to debug complex calculations and work with grid infrastructure. Flexible to go 2 days on site. Nice to have more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
AKTON Resourcing Ltd
are seeking two highly skilled Senior Application Analysts to join a local authority in Camden. These roles are crucial to their commitment to enhancing service delivery and operational efficiency. You will be working on either our Mosaic system or Civica OPENRevenues system, contributing to the full application lifecycle from … applications environment with a focus on supporting and configuring Revs and Bens systems (ideally Civica OPENRevenues). Preferably experienced in Local Government environments, understanding service areas such as Customer Services, Housing, and Children Services. Proficient in system analysis and design, capable of offering recommendations and solutions to enhance … service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. Position 2: Senior Application Analyst - Mosaic Job Responsibilities: Support and develop Mosaic systems to enhance functionality and performance. Work closely with key business areas to understand evolving requirements and more »
enterprise applications environment with experience across full application lifecycle. Ideally experience of working within a Local Government environment with a strong understanding of different service areas including Customer Services, Housing and Children Services. Experience of working within system analysis and design with proven experience of providing recommendations and more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
Novax Recruitment Ltd
Revs and Bens systems (ideally Civica OPENRevenues or Mosaic) Ideally experience of working within a Local Government environment with a strong understanding of different service areas including Customer Services, Housing and Children Services Experience of working within system analysis and design with proven experience of providing recommendations and more »
