Service Desk Analyst
- Hiring Organisation
- BDS (Northern) Limited
- Location
- Camden, Greater London, King's Cross, United Kingdom
- Employment Type
- Permanent, Contract, Temporary
- Salary
- £170 - £175/day
management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...