2 of 2 Contract Incident Management Jobs in Central London

Banking client is looking for an eFI Functional Support Analyst to join its dynamic team. This role involves direct interaction with business users, managing their requests, and providing both incident management and systems expertise. The successful candidate will contribute to knowledge management, skills development, and ensure the robust functionality of our eBusiness infrastructure and applications, enhancing global … focus, analytical, problem-solving skills, and ability to handle pressure. Day-to-day of the role: Provide 1st and 2nd line eTrading support for Capital Markets Products Line, including incident management and resolution. Support trading products such as Bonds (Credit/Govies), Inflation linked, and Repo. Manage user requests and resolve incidents in collaboration with team members, Service … Managers, and relevant Development & Platform teams. Offer functional and technical assistance to users worldwide. Participate in problem management with Development & Platform teams to address recurring system issues. Document incidents/requests and develop the knowledge database. Proactively monitor application integrity and performance, conduct morning health-checks, and post-deployment monitoring. Assist in the application lifecycle, including project completion, testing More ❯

projects Strong stakeholder engagement and communication Hands-on experience with: Palo Alto firewalls Aruba and HP switches Infoblox DDI Meraki and Aruba WiFi Aruba ClearPass ITIL experience (change and incident management) Skilled in creating and presenting high- and low-level designs Desirable Experience Panorama SolarWinds Citrix Netscalers Meraki This role may occasionally require out-of-hours work for More ❯