2 of 2 Contract Continuous Improvement Jobs in Chelmsford

with project teams and Service Asset and Configuration Management (SACM) functions to handle smooth transitions to Business As Usual (BAU) and accurate configuration tracking. Continuous Improvement: Identify recurring issue trends, champion service improvement initiatives, and maintain the currency of team-authored knowledge bases. What ...

authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising … Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ ...