2 of 2 Contract Knowledge Management Jobs in Cheshire

engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded. This role sits within the Service Desk function and acts as a bridge between … analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps ...

Service Desk, NOC, Operations Centre, Control Room or other mission-critical operational environments. You will monitor operational systems, manage critical communications, support incident management, and ensure the safe and continuous operation of energy assets. Key Responsibilities Act as the first point of contact for operational alerts and service requests … reports. Assist with incident coordination and business continuity procedures. Follow operational procedures and ensure compliance with service standards. Contribute to continuous service improvement and knowledge management activities. Essential Skills & Experience Previous experience in a Service Desk, NOC, Operations Centre, Control Room or other critical operations environment. Strong analytical ...