VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team … networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft365 (inc. Office365) skills and experience Experience with Video Conferencing and telephony systems. Willingness to undertake funded and self-paced training, to enhance skills & experience Excellent customer service and communication skills More ❯
VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team … networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft365 (inc. Office365) skills and experience Experience with Video Conferencing and telephony systems. Willingness to undertake funded and self-paced training, to enhance skills & experience Excellent customer service and communication skills More ❯
way Communication skills must be strong. They must like to interact with customers in a frequent and positive way Must be organised, able to work unsupervised possessing strong Office365 skills especially Outlook, Word and Excel Able to demonstrate how they can collaborate with the customer to successfully complete shared objectives and goals Able to use Project Governance More ❯
Chester, Cheshire, England, United Kingdom Hybrid/Remote Options
Pontoon
line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite, Office365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution More ❯
1st and 2nd line IT Service Delivery and Support Troubleshoot and resolve issues related to clinical applications, desktop hardware and peripherals. Assist users with Microsoft products, including Office365, MS Teams, Windows Desktop and Windows Server operating systems. Communicate effectively with service users at all levels, ensuring a positive customer experience. What We're Looking For: To … support quickly. Technical Skills: Significant experience in delivering 1st and 2nd line IT support is a must. Microsoft Proficiency: Strong working knowledge of Microsoft products, including Office365 Windows Desktop and Windows Server operating systems. Hardware Knowledge: Good working knowledge of desktop hardware and peripherals. Communication Skills: Strong interpersonal skills to delivering customer facing services and More ❯