to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions, and security groups in accordance with company policies. Support Microsoft365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly … and offboarding for new starters and leavers. What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and More ❯
for junior technicians. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals. Manage user accounts, permissions, and security settings across various platforms (e.g., Active Directory, Office365, Google Workspace). Monitor and maintain network infrastructure, including switches, routers, wireless access points, and cabling. Support the deployment and management of cloud-based services and applications. Ensure … experience in a similar IT support or technician role. Strong knowledge of Windows and Mac operating systems, networking, and cloud platforms. Experience with Active Directory, Group Policy, and Office365 administration. Excellent troubleshooting and problem-solving skills. Have a full and clear Enhanced DBS More ❯
for junior technicians. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals. Manage user accounts, permissions, and security settings across various platforms (e.g., Active Directory, Office365, Google Workspace). Monitor and maintain network infrastructure, including switches, routers, wireless access points, and cabling. Support the deployment and management of cloud-based services and applications. Ensure … experience in a similar IT support or technician role. Strong knowledge of Windows and Mac operating systems, networking, and cloud platforms. Experience with Active Directory, Group Policy, and Office365 administration. Excellent troubleshooting and problem-solving skills. Have a full and clear Enhanced DBS More ❯