2 of 2 Contract SLA Jobs in Cheshire

with engineering/operations to make changes supportable, observable, and operationally viable. Benefits Realisation & Reporting Define/track KPIs and benefits (e.g., risk reduction, SLA improvements, control coverage, user impact). Provide dashboards/insights for product decision-making and executive reporting. Drive continuous improvement using data and feedback ...

/to be across incident, problem, change and vulnerability management; support CAB documentation and communication. Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices ...