2 of 2 Contract SLA Jobs in Cheshire

Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯

unresolved calls to various application and infrastructure support teams * Participate in enterprise application release/maintenance activities on request * Closely monitor and meet ticket SLA targets * Effective time/task management, as well as the ability to be flexible and creative on any given task * Willingness to take on extra … responsibility, as and when required * Responsible for monitor and maintaining defined SLA's * Act as the designated backup for Incident Manager when reasonably instructed to do so * Quantifiable experience of operating in a face paced moving client facing engagement. * In depth quantifiable knowledge and hands on experience in troubleshooting IT More ❯