Service Desk/IT Support Technician - Italian/Spanish/German Speaking is must
- Hiring Organisation
- Damco Solutions
- Location
- Chester, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Title: IT Service Desk - (Italian + English) or (Spanish + English) Job Location: Chester, UK Job Type: Hybrid Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting … IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues ...