Product Support Analyst
City of London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Intec Select
join them on a 6 months contract. Role and Responsibilities: Build technical knowledge and expertise in the organisations market leading social media platforms various advertising products Provide consultative guidance to sales teams and external clients on best practices and the organisations product setups Troubleshoot and prioritise technical advertising issues, and … Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workflows and support processes Essential Skills and Experience: 5+ years experience … in a Technical Support or other relavant postions 2+ years experience within Advertising technology/AdTech and/or Technology industry Experience with troubleshooting and ticket escalation Experience translating technical concepts and solutions to non-technical audiences Experience of using advertising technologies such as pixels, ad servers, auctions and delivery more »
Employment Type: Contract, Work From Home
Rate: £300 - £350 per day
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