3 of 3 Contract CRM Jobs in the City of London

portfolio, overseeing around 50 active projects at any one time across the wider unit. This includes a mix of web and digital initiatives, CRM/Salesforce programmes, data-led projects, and broader IT change. Operating at senior level, you’ll : Lead and mature the PMO/MSP function, ensuring consistent ...

project manager Description Lead end-to-end website delivery, from scoping to launch Implement AI tools, including conversational agents and advanced search Integrate Salesforce CRM for automated, personalized user journeys Shape a Gen Z-focused UX with multimedia content (video, audio, interactive) Coordinate across technical, marketing, academic, and leadership teams … Proficiency: Strong understanding of web architecture, AI applications, LLMs (for AI agents), and modern CMS capabilities. Salesforce Familiarity: Direct experience linking websites with Salesforce CRM for marketing automation and data management. User Experience (UX) Focus: Deep understanding of user behavior, particularly for younger demographics (Gen Z) and digital marketing trends. ...

focus on enhancing and expanding contact centre capabilities, introducing new features and functionality to improve customer and agent experience. This includes the delivery of CRM integrations, virtual agents, and omnichannel communication capabilities (e.g. SMS, chat), supporting the organisations broader digital transformation objectives. In addition, the role will be responsible … retention, security, and auditability. Alignment with internal risk, compliance, and governance standards. Following migration, deliver new contact centre capabilities and enhancements, including Implementation of CRM integrations. Deployment of Virtual Agents/conversational AI solutions. Enablement of Omnichannel communications (e.g.SMS, chat) Ongoing feature development and continuous improvement aligned to business needs. ...