Product Support Analyst
City of London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Intec Select
for further troubleshooting or de- bugging Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workflows and support … processes Essential Skills and Experience: 5+ years experience in a Technical Support or other relavant postions 2+ years experience within Advertising technology/AdTech and/or Technology industry Experience with troubleshooting and ticket escalation Experience translating technical concepts and solutions to non-technical audiences … Experience of using advertising technologies such as pixels, ad servers, auctions and delivery Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs Familiarity with SQL Package: Circa £350 per day PAYE (Inside IR35) 20 days paid holiday Annual bonus 6 months more »
Employment Type: Contract, Work From Home
Rate: £300 - £350 per day
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