1st Line Service Desk Analyst
- Hiring Organisation
- INTEC SELECT LIMITED
- Location
- City of London, London, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £180 - £240 per day
classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). … with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required. Essential Technical Skills Experience with MS Windows Desktop & Server OS (Windows 10/11, Windows Server 2016+). Strong knowledge of MS Office ...