2 of 2 Contract Customer Service Jobs in County Antrim

Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English. • Resolving customer queries on a first call resolution basis. • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. • Following your assigned daily schedules and tasks. • Taking part in motivational activities. • Using and implementing feedback given during monitoring … coaching sessions. • Ensuring data security and upholding GDPR regulations. • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service. • Who has excellent verbal and written communication skills. • With high levels of accuracy and an attention to detail in the work that you do. • Who is punctual and … conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry. • Excellent verbal and written communication skills in both French and English with professional telephone etiquette. More ❯

over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops … implement permanent fixes for recurring issues. Contribute to the knowledge base and continuously improve support documentation. Act as a key point of contact for technology-related queries, demonstrating exceptional customer service and professionalism. Support service outage communications and ensure transparency with internal and external stakeholders. Essential Criteria Proven experience in desktop support within a large-scale, fast … skills, with the ability to engage confidently with senior personnel. Willingness to work flexible hours, including late shifts and occasional weekends. Ability to work under pressure and maintain high service standards. A proactive, solutions-focused mindset with a commitment to continuous improvement. This role will require you to work 3 days per week in the Belfast office so candidates More ❯