knowledge base effectiveness. Support the rollout of new services and processes by creating supporting documentation. Work with digital tools and platforms to manage content workflows and publishing. Champion knowledge management best practices across the service centre. Actively promote the knowledge base internally as the go-to place for knowledge. Review existing articles and optimise for improved engagement and knowledge … information and present it clearly. Experience working in a Customer Service or Contact Centre environment. Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and timemanagement skills. Self-motivated and proactive. Experience working in a Customer Service environment is essential, with a strong understanding of service operations and customer needs. Preferred Qualifications: Experience More ❯
knowledge base effectiveness. - Support the rollout of new services and processes by creating supporting documentation. - Work with digital tools and platforms to manage content workflows and publishing. - Champion knowledge management best practices across the service centre. - Actively promote the knowledge base internally as the go-to place for knowledge - Review existing articles and optimise for improved engagement and knowledge … information and present it clearly. - Experience working in a customer service or contact centre environment. - Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and timemanagement skills. Self-motivated and proactive. - Experience working in a customer service environment is essential, with a strong understanding of service operations and customer needs Preferred Qualifications : Experience More ❯
knowledge base effectiveness. - Support the rollout of new services and processes by creating supporting documentation. - Work with digital tools and platforms to manage content workflows and publishing. - Champion knowledge management best practices across the service centre. - Actively promote the knowledge base internally as the go-to place for knowledge - Review existing articles and optimise for improved engagement and knowledge … information and present it clearly. - Experience working in a customer service or contact centre environment. - Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and timemanagement skills. Self-motivated and proactive. - Experience working in a customer service environment is essential, with a strong understanding of service operations and customer needs Preferred Qualifications : Experience More ❯
