Workflow & Real-Time Analyst
- Hiring Organisation
- Futura Design Limited
- Location
- Coventry, West Midlands, United Kingdom
- Employment Type
- Contract
part of your role will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online … operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is highly desirable. ...