1 of 1 Contract Stakeholder Management Jobs in Croydon

forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Service Management: * Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. * Ensure services meet agreed-upon service levels and customer … expectations. Incident and Problem Management: * Manage the resolution of incidents and problems to minimize impact on business operations. * Implement proactive measures to prevent recurring issues. Change Management: * Coordinate and manage changes to IT services, ensuring minimal disruption. * Facilitate change processes and communicate changes to stakeholders. Performance Reporting: * Generate … and analyze performance reports to track service delivery metrics. * Present findings to senior management and stakeholders. Continuous Improvement: * Identify opportunities for process improvements and implement best practices. * Foster a culture of continuous improvement within the service delivery team. Stakeholder Communication: * Maintain clear and consistent communication with stakeholders regarding More ❯