2 of 2 Contract ITIL Jobs in Cumbria

into live operations and ongoing assurance. What we're looking for: Proven experience in IT Service Design within outsourced/managed service environments. Strong ITIL knowledge and experience designing core service processes (Incident, Change, Problem, etc.) Experience working with and holding third-party providers accountable. Strong stakeholder management and ability ...

resolve hardware and software issues encountered during IMAC tasks. Complete work logs, update tickets and ensure all changes are recorded in line with ITIL processes. Follow organisational policies for data protection, device sanitisation and secure handling of equipment. As a suitable IMAC Engineer, you will have: Strong understanding … user computing (Windows, macOS, mobile devices). Experience with device imaging, configuration and deployment tools. Familiarity with ITIL processes and service management systems. Good communication and customer-service skills. Ability to work independently and manage multiple IMAC tasks. Knowledge of network basics (TCP/IP, Wi-Fi, VPN) is beneficial. ...