Senior Service Delivery Manager
- Hiring Organisation
- Morson Edge
- Location
- Derby, Derbyshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £650/day
service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive operational excellence, and embed a high-performance, customer-centric service … excellence across ITIL-aligned processes (Incident, Problem, Change, Release, Capacity) Ensure compliance with regulatory, security and audit requirements, including ISO/CE+ controls Champion user experience, service integration and digital service maturity What success looks like - In the short term, you will: Establish regular and effective supplier performance ...