1 of 1 Contract Analytical Skills Jobs in Dover

Head of planning to deliver exception service to clients, while balancing the needs of our team leaders and advisors. If you have demonstrable experience in workforce management with strong analytical skills, and are looking for an exciting role that makes a difference, we’d love to hear from you! Key responsibilities of our Real-Time Workforce Management Analyst … term schedules and manage their release, optimisation and adherence to plan. Manage, schedule and own off-line activities such as team huddles, training, and workshop sessions. The experience and skills you need to become our Real-Time Workforce Management Analyst: Proficiency with WFM software (e.g., NICE, Verint, Genesys, Aspect, or similar). Understanding of telephony/skill routing. Solid … understanding of contact centre metrics (AHT, ASA, service level, occupancy, shrinkage, adherence). Strong analytical skills with the ability to interpret data quickly and make sound recommendations. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is More ❯