1 of 1 Contract Process Improvement Jobs in Dover

and exciting role at Migrant Help. You will help to introduce excellent contact centre knowledge and best practice across all areas of the business. Focusing on long term strategy, process improvement and advising senior stakeholders, there will be some day-to-day duties involving shift reviews, scheduling and planning offline activities and supporting our real time analyst in … tracking to ensure understanding of ‘actual v expected’ performance. Support the Head of resource and planning in meeting business objects and liaising with the operations teams. Identify areas for process improvement with a focus on streamlining workflow for enhanced operational efficiency. Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders Support and mentor … stakeholder management skills. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to More ❯