2 of 2 Contract Incident Management Jobs in Droitwich

across our nationwide FTTP and Fixed Wireless Access (FWA) networks. The role will manage a mixed team of in-country and offshore engineers, driving operational excellence, continuous improvement and incident resolution for more than 650 live network locations. The NOC Team Lead will report into the Head of Networks. This is a contract role initially for 3 months with … day remote. Required skills and experience: * Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. * Proven experience in a NOC, Service Operations, or similar network management environment. * Strong technical knowledge of IP Networking, FTTP, and fixed wireless access networks. * Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams. * Excellent problem … solving, communication and stakeholder management abilities. * Strong organisational skills and attention to detail. * Experience with monitoring platforms, ticketing systems and incident management tools. Certificates/Qualifications: * Essential - experience working within an ISP or carrier environment NOC * Desirable: CCNA or equivalent vendor certification. Responsibilities: Team Leadership & Management * Lead, coach and develop a team of 3 in-country More ❯

experience + tasks will include: Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Proven experience in a NOC, Service Operations, or similar network management environment. Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks. Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams. Experience … with monitoring platforms, ticketing systems and incident management tools. Certificates/Qualifications: Essential: experience working within an ISP or carrier environment NOC Desirable: C CNA or equivalent vendor certification. Responsibilities: Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback … and reviews. Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. More ❯