3 of 3 Contract Customer Service Jobs in East Anglia

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues ...

wider technical team on IT, infrastructure and security projects. Key Requirements: 2+ years' recent hands-on experience in an IT Support, Desktop Support, Service Desk or similar technical role. Strong experience supporting Apple macOS devices within a business environment. Good experience supporting Windows devices. Experience administering Microsoft 365/… remote employees. Comfortable supporting senior stakeholders and executives. Experience supporting meeting rooms, video conferencing, AV equipment and wider office technology. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users. Contract: Market-leading SaaS organisation Initial 6-week contract with ...

devices to end users. Maintain accurate asset, inventory and CMDB records. Support onboarding, floor-walking and rollout activities. Escalate complex issues and contribute to service improvements. As a successful EUC Support Engineer, you will have: Active SC Clearance. Experience supporting Android devices through Microsoft Intune. Knowledge of Mobile Device … device lifecycle management. Strong first-line support and troubleshooting skills. Experience with asset management, inventory tracking and CMDB updates. Excellent communication and customer service skills. Knowledge of Microsoft 365, Entra ID and ITIL processes is desirable. If you are an EUC Support Engineer (SC Cleared) seeking a hands ...