2 of 2 Contract Service Delivery Jobs in East London

As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry. Key Responsibilities: Project and Maintenance Support: Assist in … planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met. Monitor project and support status, proactively identify issues, and escalate to senior team members as needed. Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration. IT and Technical Support: Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and … or updates to ensure smooth adoption. Customer and Stakeholder Engagement: Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries. Build strong relationships with customers, team members, and external stakeholders to support service delivery. Coordinate meetings and follow up on action items to drive project success. More ❯

role is central to supporting both clinical and non-clinical services in making best use of the rostering system, helping to deliver safe staffing, effective workforce planning, and improved service delivery. The post holder will act as the first point of contact for end users of the Healthroster suite of systems, managing first line support queries received via phone … s HealthRoster system (including EOL) via the dedicated HealthRoster inbox, escalating complex queries to the HealthRoster Manager. To maintain a good working knowledge of NHS terms and conditions of service, and of Trust HR policies and procedures, applying this knowledge to support system users. To assist managers in resolving queries relating to HealthRoster, including annual leave entitlements, sickness/… absence, and unsocial hours pay enhancements. To act as a key point of contact for HealthRoster system queries, responding promptly to emails and telephone calls. To support the delivery of training and guidance to staff on the use of HealthRoster version 11, adapting training materials as required to meet the needs of different audiences. To encourage and persuade managers More ❯