IT Service Experience Lead - Hybrid
South East London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Celon Group Limited
monitoring, tracking, and responding to User complaints and service pain points, with insights feeding into improvement initiatives Engage & Communicate: Apply strong oral and written communication skills to represent IT in a user-friendly way translating technical language into clear, compelling messages for both technical and non-technical stakeholders Data … in-the-life Insight: Spend time with different teams including IT and business units to understand day-to-day challenges and user expectations. Essential Skills, Knowledge and Experience: Proven IT and Customer Experience Expertise: Extensive experience in colleague-facing roles within IT or service management, with a passion for … stakeholders across technical and non-technical teams. Skilled in facilitating discussions, presenting recommendations, and influencing cultural, procedural and functional change to drive colleague experience Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely. Self-Starter: Highly organised, proactive, and capable of More ❯
Employment Type: Contract, Work From Home
Rate: £45,000
Posted: