IT Service Relationship Lead: Hybrid
South East London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Celon Group Limited
XLAs: Collaborate with Head of IT Services to defin e and create Experience Level Agreements (XLAs), then communicate , p ublish and track measur able outcomes Reporting & Dashboards: Produce monthly management dashboards and reports to deliver accurate and timely data-driven insights using I TSM tools and Power BI Incident & Complaint Tracking: Develop , implement and maintain processes for, tracking and … Power P oint ) , with the ability to produc e high-quality reports and documentation Analytical Expertise: Good analytical knowledge and experience of designing and producing IT reports, dashboards and management information with Power BI or alternate analytic tools Stakeholder Management: Demonstrated success in engaging a diverse range of stakeholders across technical and non-technical teams . Proven … drive User Experience, cultural, procedural and functional change across organisation s Communication: Strong written and verbal communication skills, with the ability to present complex information clearly and concisely Time Management : Excellent time management skills , capable of managing priorities and deadline focused Personal & Professional: Tactful and approachable at all times , with a strong, open and h onest p ersonality More ❯
Employment Type: Contract, Work From Home
Rate: £45,000
Posted: