emergency)viatheCAFM(Civica)system Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery Monitorprogressofjobsandproactivelychaseoutstandingworks Escalaterisks,delays,orbreachesinresponsetimestorelevantmanagers Facilities&PropertySupportHelpdeskSupportOfficer SupporttheFacilitiesteamwithresearchintorepairsolutionsandserviceimprovements Requestandreviewquotationswhererequired Maintainaccuratesystemrecordsandupdatejobstatuses Liaisewithinternalserviceareasandexternalpartnersthroughoutthelifecycleofrequests Finance&AdministrationHelpdeskSupportOfficer Raiseandmanagepurchaseorders(upto£1,000perorder) Supportinvoiceprocessing,validation,andreconciliationagainstcompletedworks Resolvediscrepancieswithcontractorsandsuppliers Maintainaccuratefinancialrecordsrelatingtohelpdeskactivity Assistwithproductionofmanagementreportsandservicedata Database&Reporting EnsureCAFMdataisaccurate,uptodate,andcomplete Updatejobcompletionrecordsandensuredocumentationisclosedcorrectly RunandsupportreportsfromtheCAFMsystem Escalateincompleteoroverdueworkappropriately AboutYouHelpdeskSupportOfficer EssentialCriteriaHelpdeskSupportOfficer EducatedtoGCSElevel(orequivalent) Minimum2years'experienceindatainputoradministrativeroles StrongITskills,withtheabilitytoworkacrosssystems(ideallyCAFM/Civica) Excellentcustomerserviceskillsandabilitytomanagehighvolumesofrequests Strongcommunicationskills ...