5 of 5 Contract Customer Service Jobs in the East Midlands

Customer Service Agent - Temporary Contract Location: Nottingham Contract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026 About the Role As a Customer Service Agent , you'll deliver exceptional reactive and proactive support through our Live Chat function, using … Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value. Key Details Shifts: 4 on/3 off or 5 on/2 off (TBC) Includes ...

Joina leading independent technology and services provider as a First Line Analyst. Job Overview: We are looking for candidates who can providefrontline customer service support by handling calls and emails, logging ITIncidents, and aiming for first-contact resolution. You'll manage queues,support switchboard overflow, and contribute … creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. The Ideal Candidate Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability ...

Join a leading independent technology and services provider as a First Line Analyst. Job Overview: We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails, logging incidents, and providing first-contact resolution where possible. Analysts will … changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Key Requirements: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written ...

Support Engineer – 6-Month Contract – Nottingham My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote … collaboration with remote teams. IT Support experience required: Proven experience in a similar IT support role (1st/2nd Line). Strong troubleshooting and customer service skills. Familiarity with laptop builds, Windows OS, and peripheral support. Solid experience with Office 365 and Active Directory. Exposure to infrastructure/ ...

recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls and 700 emails per month, supporting end users and ensuring incidents are logged, managed … queue management and take switchboard overflow calls when needed. Collaborate closely with your teammates to ensure a consistent, high-quality service. Skills & Experience Excellent customer service and communication skills (verbal and written). Strong call control and professionalism under pressure. Ability to handle conflict and adapt to change. ...