12 of 12 Contract Customer Service Jobs in the East Midlands

1st Line Service Desk Analyst £120-£130 per day (umbrella) 1-3 month contract Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication … channels. Main Purpose Our client's team needs a dedicated professional to provide first-line technical support and exceptional customer service. You'll be the first point of contact for users experiencing technical issues, ensuring efficient ticket logging and resolution within agreed Service Level Agreements. Key Responsibilities Provide first-line technical support to end users via telephone, email … and chat Log, categorise, and prioritise service requests and incidents accurately using ticketing systems Deliver excellent customer service using telephone, face-to-face, email, video, and instant messaging Resolve basic technical issues, including password resets, account unlocks, and software queries Escalate complex technical issues to second-line support teams when appropriate Work within agreed ITIL/Service More ❯

Senior Service Desk Analyst £150-£175 per day (umbrella) 3-6 month contract Leicestershire Our client is seeking a Senior ICT Service Desk Analyst to provide professional, efficient, and responsive technical ICT support services. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication channels. Main Purpose … dedicated professional to provide first and second-line technical support across all end-point devices. You'll support their team to deliver efficient day-to-day operations within agreed Service Level Agreements whilst managing expectations of partners and stakeholders. Key Responsibilities Support, maintain and develop our client's ICT end point devices including computers, laptops, tablets, and smartphones Provide … professional first and second-line technical expertise to end users and ICT colleagues Deliver excellent customer services using telephone, face to face, email, video, and instant messaging Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management Procure ICT hardware, software and services whilst More ❯

Recruiting Now: Service Support Assistant We’re looking for a Service Support Assistant to join the Business Support Service team in Leicestershire. Location: Leicester (1–2 days in the office) Rate: £16.94 per hour Contract: 2 months initially About the Role The role involves supporting a busy service area by managing information accurately, improving data quality … and ensuring work is completed within agreed timescales. You’ll handle a mix of administrative tasks and customer service responsibilities, requiring strong attention to detail and good organisational skills. Key tasks include: Responding to and screening calls, emails and enquiries in a professional manner. Preparing documents such as reports, spreadsheets, minutes and presentations. Diary management, arranging meetings and More ❯

Field Service Engineers We are excited to offer an opportunity for skilled engineers to join us on a flexible pay-per-hour basis, supporting ATM First Line Maintenance (FLM) activity. What we’re looking for - Passing a Pre Employment Screening Level 4 is essential - Previous ATM experience is desirable but not required – full training will be provided. - Flexibility to … your own vehicle and a full UK driving licence. - Own an Android smartphone - Supply your own hand tools Skills and Experience Required - Strong background in electromechanical or IT field service engineering. - Ability to work with networked devices, routers, and cabling. - Competence in the installation, deinstallation, and commissioning of ATMs or similar equipment. - Excellent diagnostic and fault-finding skills, with … the ability to resolve issues quickly under pressure. - Knowledge of basic PC hardware, software loading, and configuration. - Comfortable using hand tools, testing equipment, and diagnostic software. - Strong customer service and communication skills, representing the company professionally on-site. - Ability to work independently, managing time and priorities effectively. - Willingness to travel locally within your allocated region. Desirable Skills - Prior More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯

for a contract position. This role involves providing IT support to retail stores, ensuring the smooth implementation of new technology systems. Key Responsibilities: Providing day-to-day store-facing service, over the phone and on Teams Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency Identifying issues proactively and working with the Line Manager to … to the Programme Team to assist in rolling out schedules Championing the behaviours and values upheld by Specsavers Working collaboratively and cross-functionally with all relevant departments Delivering exceptional customer service to store partners Job Requirements: Familiarity with Windows 11 and associated technological implementations Strong problem-solving skills with a proactive approach Excellent communication skills, both over the More ❯

Technical Engineer Are you a customer-focused Technical Engineer with a passion for providing hands-on IT support? We're looking for a dedicated individual to join our client's small, dynamic team. In this role, you'll be responsible for deploying, collecting, and preparing devices, managing assets, and closing tickets. You will work across various sites in Derby … ensuring their IT infrastructure runs smoothly. Key Requirements: A valid full driving licence is essential for travel between sites. Excellent customer service skills and a friendly, professional demeanour. The ability to work effectively as part of a small, collaborative team . Applicants must hold current SC (Security Check) clearance. If you're a proactive problem-solver who thrives More ❯

platform. Lead by example as a technical escalation point for a broad range of IT support topics Manage stakeholders within IT and the business while delivering projects. Deliver exceptional customer service to a consistent high standard Ideally, we're looking for a candidate with good knowledge and experience in: Enterprise application, middleware, and infrastructure technologies Managing and deploying … technical “hands on” deliverable of a broad range of technical topics, primarily TeamViewer delivery. Project manage and associated stakeholder communications. Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines Deliver quality without compromising performance Be a strong point of escalation; seeing solutions that others can't, and crucially, be keen to do so More ❯

to Friday 36.25 hours Fixed Term Contract until July 2026 We are looking for a Data Steward who will be responsible for creating and maintaining important business data (like customer and vendor information) across our global systems. Sometimes, you may also work with product (material) data to balance the team's workload. Your work will focus on keeping data … accurate, secure, and consistent, while helping the business use data more effectively to reach its goals. Duties include: Create and update customer and vendor data in SAP MDG. Make sure all data processes follow company policies and standards. Consistently meet performance goals (SLA and KPI targets). Review data quality reports and identify ways to improve. Lead continuous improvement … related professional experience Competent with SAP master data and data governance tools (SAP S/4 HANA and SAP MDG toolbox preferred) Ideally, have experience working in credit or customer service Able to work at a fast pace and passionate about data quality What's in it for you? Remote working - you need to be able to commute More ❯

be able to adapt to working in an outdoor environment all year round. Able to follow complex work instructions using smart devices and technology. Experience in working in a customer service role. Able to prioritise in a busy work environment. Comfortable with heights up to 15m. Have held a full UK manual driving licence for at least More ❯

About the roleWeare seeking a proactive and customer-focused Technician 1 Engineer to join our small,dynamic IT support team based at Raynesway. This role involves hands-on technical support across multiplesites in Derby, ensuring timely deployment, collection, and readiness of ITdevices.Tell me more, tell me more...Our client iscurrently looking for a recruit in joining their current team, below … closure Travel between other Derby-based sites as required Maintain accurate records of deployments and asset status Requirements Full UK driving license and UK Passport (essential) Strong interpersonal and customer service skills Ability to work independently and as part of a small team Basic understanding of IT hardware and asset management processes Willingness to travel across multiple locations More ❯