6 of 6 Contract Customer Service Jobs in the East Midlands

Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

needs. The role requires analytical skills and the ability to guide and advise on business intelligence and information management. We are seeking excellent communication skills and a focus on customer service is essential, as are an aptitude for problem solving and attention to detail. Previous experience of assessing information and data from multiple sources and determining the integrity … Reliable, approachable and able to demonstrate empathy and an open communication style to all colleagues Discreet, confidential and able to concentrate in a busy work environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northamptonshire Healthcare Foundation Trust Address St Mary's Hospital London Road Kettering NN15 7PW Employer's website https://www.nhft.nhs.uk/ More ❯

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls and 700 emails per month, supporting end users and ensuring incidents are logged, managed, and resolved efficiently. Training will take place on-site … of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate closely with your teammates to ensure a consistent, high-quality service. Skills & Experience Excellent customer service and communication skills (verbal and written). Strong call control and professionalism under pressure. Ability to handle conflict and adapt to change. A team player who contributes More ❯

IT Support Technician | Leicester | Enhanced DBS is a MUST on the update service | Worked in a school before | 1- Month Contract (possibility of extension) | £150-£200 p/day (INSIDE IR35) MUST HAVE EXPERIENCE IN A SCHOOL! Our client is looking for an experienced IT Support Technician to join a school on on a 6-month contract. The role … staff and students, ensuring IT systems run smoothly and efficiently. Key Requirements: Proven industry experience in IT support. Strong troubleshooting skills with hardware, software, and networks. Excellent communication and customer service skills. Must hold an Enhanced DBS (required for working in schools). Responsibilities: Act as the first point of contact for IT queries. Resolve common IT issues … Escalate more complex issues when needed. Apply now if you think this is the role for you! IT Support Technician | Leicester | Enhanced DBS is a MUST on the update service | Worked in a school before | 1-Month Contract (possibility to extension) | £150-£200 p/day (INSIDE IR35) Oscar Associates (UK) Limited is acting as an Employment Business in More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and More ❯