First Line Tech Support
- Hiring Organisation
- Adecco
- Location
- Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £13.45/hour
Responsibilities Act as the first point of contact for customer technical support enquiries via phone, email and ticketing systems. Diagnose and troubleshoot broadband, Wi-Fi, telephony and network connectivity issues. Log, update and manage support tickets accurately. Perform initial fault diagnostics and remote troubleshooting. Escalate complex technical issues … both independently and as part of a team. Desirable Experience Experience within a telecommunications, broadband, ISP or IT support environment. Knowledge of routers, Wi-Fi networks, broadband technologies and VoIP systems. Experience using helpdesk or ticket management systems. Understanding of networking fundamentals and connectivity troubleshooting. What ...