4 of 4 Contract Process Improvement Jobs in the East of England

. Act as first-line support for EWM issues on the shopfloor, escalating to project management and SMEs where needed. Provide structured feedback on system gaps, pain points, and process improvement opportunities. Deliver training, coaching, and onboarding for end-users to ensure adoption. Key Skills: Minimum 3 years of hands-on SAP EWM experience, including support, rollout, or More ❯

to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and … procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support processes. Maintain documentation and knowledge base articles. Technology & Tools Oversee the More ❯

project management for change management and digital transformation initiatives Experience working with Agile project management or other recognised methodologies (e.g. Scrum, Kanban, SaFE) Experience in organisational change or continuous improvement Experience of managing complex, multi-agency projects in a healthcare setting Experience in leading staff performance reviews, objective setting and development planning Experience in training, facilitating group development, and … at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent. Willingness to be flexible in working practices to meet project needs Strong improvement mindset, with the ability to identify inefficiencies, prioritise solutions, and drive process improvements Commitment to continuous learning and professional development Ability to work under pressure and meet deadlines More ❯

advantageous. Strong attention to detail and excellent communication skills. Skills & Experience Proven experience in systems administration, ideally within HR or professional services. Knowledge of management systems Strong understanding of process mapping methodologies and experience in automating workflows. Familiarity with BI tools and reporting platforms. Experience with system configuration, optimisation, and integration. Strong analytical and problem-solving skills with the … ability to identify process improvements. Excellent communication and stakeholder management skills. Ability to work collaboratively in a fast-paced, global environment. More ❯