4 of 4 Contract SLA Jobs in the East of England

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement. This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL ...

experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. Additional Information Interview Process: MS Teams/In-Person How to Apply ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and contin click apply for full job details ...

install applications and reset passwords for enterprise applications Key incidents between client and partner ticketing systems; coordinate end-to-end printer incident closure within SLA Escalate unresolved calls to relevant application and infrastructure support teams, and act as an escalation point for difficult or controversial tickets Monitor and meet ticket … SLA targets; follow up and close aged tickets Apply temporary and permanent fixes to eliminate recurring issues; proactively assist customers to reduce problem recurrence Create knowledge articles on common issues and identify process improvement opportunities Monitor infrastructure alerts and respond accordingly Act as backup for other functional teams ...