2 of 2 Contract Customer Service Jobs in Edinburgh

corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations … procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirement's: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Proven ...

confidential and often sensitive information with a range of staff across the organisation and with external stakeholders (both verbally and in writing) Highly developed customer service skills, with a helpful, flexible attitude Understanding of the need for accuracy and attention to detail Confident communicator with the ability ...