2 of 2 Contract Customer Service Jobs in Edinburgh

month contract. What you will be doing: Provide on-site desktop support for end users Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution Support user onboarding, including device setup and account provisioning Manage incidents … service requests using ITSM tools (eg, ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking Adhere to SLAs and follow ITIL-based processes Prioritise and resolve issues based on business impact Install, configure, and troubleshoot Windows laptops and desktops Support multi-monitor setups and peripheral devices Troubleshoot hardware, software ...

Experience Assistant for a 6 month initial contract (temp to perm) based in Edinburgh. Purpose of the role: * Deliver a professional front-of-house service, ensuring a welcoming and positive experience for all visitors, clients and employees. * Provide administrative and facilities support to maintain the smooth … provide general support to the Workplace & Facilities Management team. The skills you'll need: * Previous experience in a front-of-house, reception, administration or customer-facing role. * Strong customer service and communication skills with a professional and approachable manner. * Good working knowledge of Microsoft Office applications. * Excellent ...