Customer Support Engineer - DERMS
- Hiring Organisation
- Stackstudio Digital Ltd
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £500 to £550 per day
Role - Customer Support Engineer - DERMS Location - Edinburgh/Paris/Bucharest Key Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve … service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity. Maintain knowledge base ...