1 of 1 Contract Operational Technology Jobs in Edinburgh

Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will combine strong service design expertise with practical experience across operations, colleague experience and CRM/… identify pain points and opportunities, and translate user needs into practical service and system improvements. A key element of the role is understanding how technology and system changes can enable colleague training, adoption and operational change, applying design-led approaches to ensure systems and processes effectively meet colleague ...