Escalations Specialist
- Hiring Organisation
- Response Informatics
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £60,000
intervene to prevent breaches. Develop and maintain dashboards and reporting for SLA performance and trends. Conduct regular reviews of SLA metrics and recommend improvements. Process Improvement Analyse trends in escalations and support tickets to identify systemic issues. Drive continuous improvement initiatives to enhance support efficiency and customer ...