Service Desk Analyst
- Hiring Organisation
- Teksystems
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract
expected resolution times. Ensure tickets are managed in line with agreed service levels. Perform user onboarding and offboarding activities. Assist with hardware deployment, desktop support, and software installations. Contribute to knowledge articles and support documentation. Collaborate with colleagues across the wider Technology team. Support project and change activities where … Helpdesk or Technical Support role. Strong customer service and communication skills. experience using ticketing or IT Service Management (ITSM) tools. Understanding of Microsoft Windows desktop environments. Working knowledge of Microsoft 365 products including Outlook, Teams, SharePoint, and Office applications. Ability to diagnose and resolve common end-user IT issues. ...