ROLE PURPOSE As a Dynamics 365 CRM Product Analyst, you will play a key role in enhancing and supporting the organisation’s Microsoft Dynamics 365 CRM and Power Platform capabilities. This multi-faceted role combines business analysis, application support, training, testing, and product ownership to ensure the CRM platform is effectively leveraged across the organisation. … deliver training, and ensure the system evolves in line with user needs and strategic goals. KEY RESPONSIBILITIES Product Ownership & Business Analysis • Act as the internal champion for Dynamics 365 CRM and Power Platform, promoting best practices and identifying opportunities for improvement. • Gather and document business requirements, translating them into functional specifications for system enhancements. • Collaborate with stakeholders to prioritise … and deliver CRM improvements aligned with business objectives. Training & Documentation • Develop and deliver user training sessions and materials to support adoption and effective use of Dynamics 365 and Power Platform tools. • Maintain up-to-date documentation including user guides, process flows, and training manuals. Testing & Quality Assurance • Design and execute test cases for new features and system changes. • Support More ❯
Sale, Greater Manchester, United Kingdom Hybrid / WFH Options
Tilt Recruitment
Business Analyst - Sales Transformation & CRM Contract Role | Hybrid (some travel required) | Outside IR35 3–6 months initially Based Greater Manchester Would you like to use your analysis skills to help transform a growing organisation’s commercial and sales capability from the ground up? Our client is a national organisation that has an excellent purpose within the social … CIO, they are looking to hire an experienced analyst, who has worked on both tech and operational processes, and someone who has experience with Sales transformation and CRM systems; essentially to unleash the art of the possible and support the selection and implementation of a new CRM system. You will be an experienced Sales Transformation & CRMAnalyst/Implementation Lead and you will help define and embed a new way of working – with a strong focus on sales processes, CRM strategy, and change management. The business is changing approach within their current growth phase, to become more structured and sales-led. The technology is required to underpin and drive the change, as More ❯
Wilmslow, Cheshire, North West, United Kingdom Hybrid / WFH Options
Pets at Home
Are you a data-driven CRM expert ready to make a real impact in a purpose-led business that puts pets and their people first? Join our passionate CRM team at Pets at Home as a Senior CRMAnalyst on a fixed term contract to cover maternity leave. In this pivotal role, youll partner with … hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll … bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign measurement Ability to translate complex data into clear, commercial insights Experience with tools like Power BI and Salesforce Marketing Cloud (a plus!) A collaborative mindset and mentoring skills We take our inspiration from pets in embracing people from all walks More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Talent Locker
Business Data Analyst - Data Migration/As-Is To-Be Analysis (Salesforce CRM) Contract 6 Months, Southampton (Hybrid), £(Apply online only) per day Inside IR35 Contract role for an experienced Business Data Analyst required to support a large-scale transformation programme, focused on replacing legacy systems with Salesforce CRM and delivering strategic improvements to … customer data. You'll bring proven experience in data analysis, data mapping, and data migration projects within CRM or enterprise system transformations. Strong experience of working on as-is/to-be process mapping, impact assessment, and business/data requirements gathering is essential. Understanding of the Salesforce data model and broader Salesforce ecosystem will be a strong advantage. … This role is for a proactive and detail-oriented Data Analyst to support a major CRM and customer data transformation, including the migration from legacy systems to Salesforce. This role will focus on analysing customer data, documenting legacy structures, identifying data quality issues, and supporting data mapping, cleansing, validation, and reconciliation activities. Working closely with cross-functional More ❯