9 of 9 Contract Case Management Jobs in England

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

functionality. Retire bespoke workflows, scripts, and catalogue items where appropriate. Establish architecture governance, standards, and design principles. Support upgrade readiness and release management activities. Present architecture recommendations and transformation roadmaps. Support the development of a ServiceNow HRSD Knowledge Centre. Experience Required Extensive ServiceNow HRSD experience. Proven experience assessing … understanding of HRSD architecture and governance. Experience reducing customisation and driving OOTB adoption. Knowledge of HR operating models and employee experience solutions. Strong stakeholder management and communication skills. Areas of Interest Employee Journey Management Knowledge Management Case Management HR Agent Workspace Deliverables HRSD Current State ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

will deliver user stories end to end, from configuration and integration through to testing and deployment. Key Responsibilities Design, configure and build Pega case types, flows, UI, data pages, decisioning rules and integrations. Translate user stories and acceptance criteria into working, guardrail-compliant Pega features. Build and test REST … Certified Pega Senior System Architect (CSSA). Solid hands-on development experience on Pega Platform/Pega Infinity in enterprise environments. Strong knowledge of case management, data modelling, UI, activities, data transforms and declarative rules. Experience building and consuming REST and SOAP services in Pega. Experience working ...

Part 2 completed. Extensive experience delivering large-scale Pega Platform implementations as a Lead System Architect, with strong knowledge of Pega Infinity, case management, data modelling and integrations. Strong experience in Pega performance tuning and troubleshooting, including PAL, PDC and DB Tracer. Proven experience leading and mentoring distributed ...

transformation pipelines for SIEM, EDR/XDR, IAM/PAM, CMDB, vulnerability scanners, cloud security platforms, threat intelligence feeds, security data lakes, and case-management systems. Develop entity extraction, identity resolution, deduplication, schema mapping, relationship inference, confidence scoring, temporal modeling, and graph enrichment capabilities. Model assets, applications, users … security assistants that combine graph traversal, vector retrieval, structured evidence, LLM reasoning, citations, and human approval controls. Partner with SOC, threat intelligence, IAM, vulnerability management, cloud security, architecture, data engineering, and product teams to convert operational problems into reusable graph-powered capabilities. Own technical design reviews, coding standards, model ...

seeking an experienced Pega Lead System Architect (LSA) to design, develop, and implement enterprise-scale business process management (BPM) solutions using the Pega platform. The ideal candidate will lead architecture discussions, provide technical guidance, and ensure the successful delivery of Pega applications aligned with business requirements and best practices. … Required Skills: Pega Lead System Architect (LSA) certification is mandatory. Strong experience in Pega BPM/CRM application development. Expertise in Case Management, Workflows, Decision Rules, Data Pages, UI Design, and Integrations. Experience with REST/SOAP APIs, Web Services, and database technologies. Strong understanding of Pega Guardrails ...

service design principles Experience working with Figma and modern design and prototyping tools Experience working collaboratively within multidisciplinary teams Strong communication, presentation and stakeholder management skills Experience delivering digital products and services within complex or regulated environments Strong understanding of accessibility, inclusive design and compliance requirements Ability to work … within the Government Digital Service (GDS) framework Knowledge of GDS Service Standards, WCAG 2.2 and GDPR principles Experience designing customer portals, appointment booking systems, case management platforms or service tracking applications Experience working with enterprise software or complex business-critical systems Knowledge of service design methodologies and digital ...

looking for an experienced Salesforce Functional Architect to join our client, a leading Wealth Management organisation , and play a critical role in designing scalable, secure and user-centric Salesforce services that support their relationship-led business model and growth ambitions. This is an exciting opportunity to shape … Account, Contact, Household, Relationship Group and Referral, together with practical experience of FSC use cases such as customer onboarding, Customer 360, wealth and asset management, and case management. You will also bring practical experience with OmniStudio/Salesforce Industries , including the design and specification of OmniScripts, FlexCards, DataRaptors ...