24 of 24 Contract Customer Engagement Jobs in England

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

a 12 month initial contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across … both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer More ❯

a strong foundation in other IT systems? The Role As Dynamics Consultant, you will be responsible for the day-to-day support and maintenance of the Microsoft Dynamics 365 Customer Engagement (CE) platform, as well as helping to manager the wider business systems. This role is deemed outside of IR35. This role is based in Manchester, with hybrid … working options available. What's Required? The ideal candidate for the Dynamics Consultant role will have: Previous experience supporting Microsoft Dynamics 365 Customer Engagement (CE) in a day-to-day capacity A good understanding of system configuration, user management, and permissions General IT support skills across software and user support environments What's Next? If you're a More ❯

to join their team on a 10 month contract basis. This is an exciting opportunity for a marketing professional to take ownership of strategic field programs and drive brand engagement, lead generation, and customer acquisition. As a Field Marketing Manager, you will be responsible for planning and executing scalable marketing programs. You will work closely with sales and … marketing teams to develop and implement campaigns that enhance brand visibility, generate leads, and support sales conversion rates. Your efforts will directly contribute to business growth and customer engagement in the region. THE ROLE: Some of your responsibilities as a Field Marketing Manager: Develop and execute regional marketing programs, including events, webinars, and targeted campaigns to drive brand More ❯

a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention. Client Details The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus … on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. … Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice to customers. Profile A successful More ❯

to cover a key maternity leave. This is a rare opportunity to take on a role that’s both strategic and hands-on , with a sharp focus on driving customer engagement and growth across the DACH region (Germany, Austria, Switzerland) and the UK. The Role You’ll own and execute multi-channel engagement lifecycle programmes across email … integrated marketing to deliver high-impact campaigns. Analyse campaign performance, generate insights, and recommend actionable improvements. Manage budgets, forecasts, and performance reporting. Run A/B testing to enhance engagement and conversion across the customer journey. What We’re Looking For Fluent German & English – essential for the DACH market focus. Minimum 5 years’ experience in CRM or digital More ❯

customers to consult on technical solutions Provide technical thought leadership to senior stakeholders Understanding requirements and writing technical documents Planning end to end technical scope of the project and customer engagement area including planning sprint and delivery Responding to client RFI, RFP documents with proper solution design including cost estimates Understanding customer requirements and create technical proposition More ❯

a Senior CRM Analyst on a fixed term contract to cover maternity leave. In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯

of comprehensive information systems, encompassing both hardware and software, to ensure seamless implementation in our customers' environments. This role sits at the intersection of systems design, solution integration, and customer engagement, requiring both technical depth and the ability to work closely with stakeholders, including sales, technical teams, and end-users. Key Responsibilities: Design, configure, and implement hardware/… software solutions tailored to customer environments. Advise internal sales or customer-facing teams on the technical capabilities and integration requirements of proposed solutions. Conduct system assessments, feasibility studies, and performance analysis for new solution proposals. Collaborate with stakeholders to identify customisation needs, cost estimates, and system architecture considerations. Develop and maintain system models, flowcharts, and documentation to ensure … robust understanding and future maintainability. Create detailed system and programming specifications based on customer requirements. Ensure system integration is smooth and compatible with the existing customer infrastructure. Support post-installation activities including testing, validation, and troubleshooting. Maintain technical documentation for systems operations, support, and enhancements. Required Skills & Experience: Proven experience in the integration of complex software and hardware More ❯

prioritising resources and efforts effectively. Define project objectives, milestones, and success criteria in collaboration with stakeholders. Ensure authorised projects have the appropriate resources and funding assigned to them. Stakeholder Engagement: Work closely with cross-functional teams, including Global Marketing & Sales, regulatory, IT, and external vendors. Act as the primary liaison between technical teams and business units to ensure requirements … procedures and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … and implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO), and personalized More ❯

driven environment and is passionate about uncovering insights that improve marketing performance. The successful candidate will work closely with cross-functional teams to inform strategy, optimise campaigns, and enhance customer engagement across various markets. Key Responsibilities Translate business needs into structured analytical problems and scalable data solutions, working closely with wider team divisions. Design, write, and optimise SQL More ❯

the marketing plan, identifying the channels/activities/programs which will support the achievement of quarterly pipeline and revenue goals through pursuit and deal based Marketing Supporting Executive Engagement marketing strategies Track and report on performance (e.g. account coverage, pipeline movement, C-level access) and create action plans and continuously optimise based on insights Design and deliver bespoke … level relationships. Combine visionary narratives with technical depth to engage stakeholders and drive transformation conversations. Partner with digital and demand gen teams to extend event impact through tailored pre-engagement, digital journeys, and post-event nurture.. What you need to succeed: We need someone wanting to make a difference, and be part of a change in our go-to … demonstrated track record of achievement, proven ability to learn quickly on the job and manage multiple projects simultaneously Previous experience developing, executing and managing events, webinars, partner marketing initiatives, customer engagement programs, online advertising, sponsorships, target account marketing, hospitality and direct marketing campaigns Strong project management skills and experience, including managing external agencies Analytical and results orientated individual More ❯

deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis: Conduct periodic incident and aged ticket analysis to identify trends and … optimization (e.g., Visio, BPMN 2.0). Proficiency in data analysis tools (e.g., MS Excel, MS Access, MS SQL Server). Excellent presentation skills (e.g., MS PowerPoint). Strong stakeholder engagement skills, both upwards and downwards. Why Join Us? Our client is dedicated to creating a diverse and inclusive workplace where every employee is valued for their unique strengths and More ❯

Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates and maintain ongoing customer engagement … Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and resolve technical issues efficiently A proactive mindset with a focus on continuous improvement Eligibility for SC Clearance (or already cleared) Benefits: Contributory pension More ❯

Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates and maintain ongoing customer engagement … Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and resolve technical issues efficiently A proactive mindset with a focus on continuous improvement Eligibility for SC Clearance (or already cleared) Benefits: Contributory pension More ❯

champion the Systems Engineering principles of ISO 15288 to the design and build of complex Radar systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal. Support a Radar Product System Design Authority in product engineering development & customer engagement as directed. Lead the decomposition of requirements to … and articulate verification and validation acceptance strategies to demonstrate the adherence of modelled algorithmic solutions to system & performance requirements across a wide range of operational scenarios, supporting production of customer acceptance evidence. Lead technical reviews, verification and approval of engineering technical design and documentation, ensuring compliance with customer, legislative and business requirements. Facilitate the production of estimates to … knowledge in Systems Engineering and can apply the principles of Systems Engineering to Radar system development across the entire engineering development lifecycle from requirement definition to system integration and customer acceptance into system support and disposal. Expert in principles and approaches underpinning design and development activities and demonstrates expert understanding, knowledge and proven ability of Systems Engineering, with systems More ❯

champion the Systems Engineering principles of ISO 15288 to the design and build of complex Radar systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal. Support a Radar Product System Design Authority in product engineering development & customer engagement as directed. Lead the decomposition of requirements to … and articulate verification and validation acceptance strategies to demonstrate the adherence of modelled algorithmic solutions to system & performance requirements across a wide range of operational scenarios, supporting production of customer acceptance evidence. Lead technical reviews, verification and approval of engineering technical design and documentation, ensuring compliance with customer, legislative and business requirements. Facilitate the production of estimates to … knowledge in Systems Engineering and can apply the principles of Systems Engineering to Radar system development across the entire engineering development lifecycle from requirement definition to system integration and customer acceptance into system support and disposal. Expert in principles and approaches underpinning design and development activities and demonstrates expert understanding, knowledge and proven ability of Systems Engineering, with systems More ❯

on a fully remote basis. Key Requirements 5+ years designing scalable Salesforce solutions across multiple clouds Deep expertise in Sales Cloud and Service Cloud architecture Experience with Loyalty or customer engagement projects (preferred) Strong ability to translate business needs into technical Salesforce designs Confident leading solution design workshops and engaging stakeholders What you need to do now If More ❯

/Day | Outside IR35 | Remote (Home-Based) We're partnering with a leading organisation in the energy and utilities sector to deliver a transformative Salesforce programme that will modernise customer engagement, streamline operations, and support sustainability goals. This is a build where you'll play a pivotal role in shaping the architecture and design of the solution from More ❯

/Day | Outside IR35 | Remote (Home-Based) We're partnering with a leading organisation in the energy and utilities sector to deliver a transformative Salesforce programme that will modernise customer engagement, streamline operations, and support sustainability goals. This is a build where you'll play a pivotal role in shaping the architecture and design of the solution from More ❯

an initial 6-month contract . This role offers the opportunity to contribute to a high-impact project, tailoring the organisation’s Salesforce solution to better meet business and customer needs. Key Responsibilities: Develop and customise Salesforce using Apex , Visualforce , and Lightning Web Components (LWC) Collaborate with internal stakeholders to translate business requirements into scalable technical solutions Support the … ongoing enhancement of the Salesforce platform to improve customer engagement and operational efficiency Role Details: Location: Hybrid working arrangement with on-site presence in London Contract Length: Initial 6 months IR35 Status: Inside IR35 Rate: Negotiable , dependent on experience Candidate Requirements: Proven experience as a Salesforce Developer, ideally within B2C environments Strong technical skills in Apex, Visualforce, and More ❯

Salesforce Data Analyst Customer & CRM Data Migration 2 days a week in Southampton Umbrella Engagement for 6 months - £475 p/d Are you a data-driven professional with a sharp eye for detail and a passion for turning customer data into actionable insight? We're looking for a Salesforce Data Analyst to support a major Enterprise … programme, playing a key role in the migration from legacy systems to the new Salesforce platform. As a Salesforce Data Analyst, you will support the successful delivery of our customer and CRM data strategy as part of a multi-year transformation. In the early phase of the project, you'll be responsible for documenting current ('as-is') data structures … You will work across multiple teams to ensure data integrity, support effective data governance, and drive data quality during and after migration. This role is essential in ensuring that customer data flows accurately into Salesforce, enabling the business to unlock valuable insights and improve customer engagement. Key Responsibilities Analyse and interpret customer data to support strategic objectives More ❯

Key Responsibilities: Execute Existing Event Plan: Deliver on the global event calendar that includes flagship shows like MWC and partner/customer engagements. Plan and deliver internal Sales Conference (attendee management, registration and travel process, internal communications, activities, F&B, AV) Ensure all deliverables, timelines, and milestones are met. Logistics Management: Coordinate booth build-outs, demos, shipping, branding, and … staffing in collaboration with internal teams and external vendors. Oversee and coordinate the meeting scheduler for our flagship event, ensuring seamless participant engagement and scheduling efficiency. Manage event registration, travel, accommodations, and on-site support for executives and sales teams. Cross-Functional Coordination: Act as the operational lead, liaising with marketing, sales, product teams, and external agencies. Ensure content … for major events to ensure everything runs smoothly. Handle last-minute issues and ensure brand integrity throughout the event experience. Reporting & Follow-up: Track event metrics (attendance, leads, meetings, engagement). Collaborate with digital and sales teams for timely lead follow-up and ROI report What You Bring: 10+ years in B2B event marketing, ideally with experience in telecom More ❯

that drive brand presence, product positioning, and sales engagement. Key Responsibilities: Execute Existing Event Plan Deliver on the global event calendar, including flagship shows (e.g., MWC) and partner/customer engagements. Plan and deliver internal Sales Conference (attendee management, registration, travel, internal communications, activities, F&B, AV). Ensure all deliverables, timelines, and milestones are met. Logistics Management Coordinate … physically) for major events to ensure smooth execution. Handle last-minute issues and maintain brand integrity throughout the event experience. Reporting & Follow-up Track event metrics (attendance, leads, meetings, engagement). Collaborate with digital and sales teams for timely lead follow-up and ROI reporting. Skills, Experience, and Abilities Required: 10+ years in B2B event marketing , ideally with experience More ❯