22 of 22 Contract Customer Engagement Jobs in England

Customer Communications Specialist Contract role Reading - Hybrid working We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell. As part of the creative … engine behind our email, SMS, and app campaigns , you'll turn strategic ideas into high-impact customer communications. You'll thrive in a fast-paced, collaborative environment , working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results. You'll collaborate with our in-house creative … quality copy. We're looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do. Responsibilities of the Customer Communications Specialist, include: Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activity Work with CVM and Marketing Managers to translate strategy More ❯

x3 D365 CE Testers needed! Ideally worked in housing.I'm looking for experienced D365 Customer Engagement (CE) Testers to join this project and play a key role in User Acceptance Testing (UAT) for a major housing occupancy solution. You’ll be working closely with stakeholders to validate business processes, ensure system functionality aligns with user needs, and help … resolution.- Ensure testing aligns with business requirements and occupancy-related use cases.- Support go-live readiness and post-implementation validation.Essential Skills & Experience:- Proven experience in testing Dynamics 365 CE (Customer Engagement).- Strong background in UAT testing, ideally within housing or occupancy domains.- Ability to write clear test scripts and scenarios based on business requirements.- Excellent communication and … stakeholder engagement skills.- Familiarity with tools like Azure DevOps, Test Manager, or similar.Further details - Inside IR35- 100% remote - Rate negotiable Desirable:Experience in housing, property, or facilities management systems.If you're interested in applying for this contract role send your CV to More ❯

end-to-end technical solutions using Power Platform, Dynamics 365 and the wider Microsoft stack. Skills required: Insurance domain expertise, with specific life & pensions experience an advantage Dynamics 365 Customer Engagement - particularly Customer Service Power Platform including Power Automate, Power Apps (Canvas and Model Driven), Power BI, Power Apps Portals Wider Azure stack Disclaimer: This vacancy is More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL … CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to communicate complex technical concepts to non-technical stakeholders. Experience delivering end-user training and managing project More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), youll be at the heart of innovation, driving the implementation of cutting-edge solutions. Youll collaborate … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

deployments. Ability to interpret and improve Secure Score metrics. Preferred Skills Familiarity with FastTrack methodology. Experience with Microsoft Sentinel and advanced threat analytics. Strong communication and advisory skills for customer engagement. Impact Deliver unified, AI-driven security across endpoints, email, identity, and cloud, reducing risk and simplifying compliance. People Source Consulting Ltd is acting as an Employment Business in More ❯

sales, business development and marketing to create and influence the implementation of one Unipart improvement roadmap to increase usage and value from the CRM (including segmentation) Develop reporting on customer funnel performance, measuring against KPIs and benchmarks and supporting on developing consistent reporting Establish data quality checks (automating where possible) to ensure data quality meets specified quality and legal … leads and support operational needs Set up templates (reports, dashboards, forms etc.) to optimise consistent use across the teams Keep up to date with CRM innovation to continually improve customer engagement Assist with creating, editing and A/B testing HubSpot landing pages, forms, and CTAs - liaising with relevant stakeholders throughout the process. Managing HubSpot landing page and … and do your best work every day. You may also have experience in the following: Marketing analytics, Campaign performance reporting, Data-driven marketing, Marketing ROI, Marketing dashboards and KPIs, Customer funnel analysis, Marketing data quality, B2B marketing operations, Commercial Effectiveness Manager, CRM Manager, CRM and Marketing Automation Manager, Marketing Effectiveness Manager, Commercial Performance Manager, Growth Operations Manager, Revenue Operations More ❯

current CRM and e-store operational processes to identify inefficiencies and opportunities for AI-driven optimisation. Design, recommend and validate AI use cases and AI-enabled solutions to enhance customer engagement, automation, analytics, and sales conversion. Evaluate, select, and integrate MarTech tools and platforms, ensuring seamless API connectivity and data flow across systems. Lead end-to-end implementation More ❯

best-practice delivery standards. Upholding strong quality assurance principles to maintain clean, reliable, production-ready code. Requirements Minimum 4 years’ hands-on experience customising Dynamics 365 CRM (especially Sales & Customer Engagement modules). Proven background implementing business solutions across different technology environments. Solid working knowledge of C# and JavaScript for CRM development. Experience with Power Automate, Power Apps More ❯

the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯

CRM Campaign Manager (Braze) - Contract - Outside IR35 - C£350 per day, DOE Our client is seeking a skilled Braze CRM Specialist to support the development and optimisation of their customer engagement ecosystem. The role sits at the intersection of marketing automation and technical integration. You will build personalised customer journeys in Braze, create high-quality HTML-based … internal systems using APIs, events, and Webhooks -Maintain data accuracy, segmentation logic, and event triggers -Analyse performance and recommend ongoing improvements Experience Required: -Proven background in Braze, CRM, or customer life cycle automation -Strong working knowledge of HTML -Comfortable working with REST APIs, data mapping, and Real Time event feeds -Strong analytical mindset and attention to detail More ❯

a week Hybrid- Site is Suffolk 0-2 days per week, varying, London up to 1 day a week. SC Cleared Responsibilities: Manage/support/technical authority for customer MPN Delivery Technical lead and participate in the delivery of MPN Troubleshoot and remediate network connectivity during testing across environments Collaborate with relevant internal/external parties where & when … required Travel to customer sites for meetings as necessary Produce appropriate Migration documentation Skill set and experience: o Customer engagement and interaction skills o Ability to generate quality documentation o Excellent knowledge of delivering network designs , IP-VPN, Cloud connectivity, Mobile Connectivity Solutions o Excellent knowledge of LAN & WIFI knowledge o Excellent knowledge of TCP/IP More ❯

terms modules, usage and analytics. Lastly, an internal restructure.You will work closely with our internal teams of Developers, Business Analysts, and Team Leaders to drive high-paced development, improve customer engagement, and deliver a modernised user interface that meets contemporary design standards and expectations, plus work on the second and third workstreams as and when.Sought: Project Management experience More ❯

to optimize IT services, improve employee experience, and provide actionable insights into endpoint health and user satisfaction. As a successful DEX consultant responsibilities will include: Consulting & Strategic Guidance Advise Customer & Partner leadership on leveraging Nexthink insights for endpoint modernization and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector … PowerShell, Python) for automation. Familiarity with Windows/macOS environments and EUC technologies. Please note: The hybrid model can and will support flexibility, but collaboration, peer learning and direct customer engagement are valued, as such some site visits will be required. Candidate MUST be UK based Sponsorship support is NOT available at this tie and full legal right More ❯

optimize IT services, improve employee experience, and provide actionable insights into endpoint health and user satisfaction. As a successful Nexthink Solutions Engineer responsibilities will include: Consulting & Strategic Guidance Advise Customer & Partner leadership on leveraging Nexthink insights for endpoint modernization and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector … PowerShell, Python) for automation. Familiarity with Windows/macOS environments and EUC technologies. Please note: The hybrid model can and will support flexibility, but collaboration, peer learning and direct customer engagement are valued, as such some site visits will be required. Candidate MUST be UK based Sponsorship support is NOT available at this tie and full legal right More ❯

IT services, improve employee experience, and provide actionable insights into endpoint health and user satisfaction. As a successful EUC/DEX consultant responsibilities will include: Consulting & Strategic Guidance Advise Customer & Partner leadership on leveraging Nexthink insights for endpoint modernization and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector … PowerShell, Python) for automation. Familiarity with Windows/macOS environments and EUC technologies. Please note: The hybrid model can and will support flexibility, but collaboration, peer learning and direct customer engagement are valued, as such some site visits will be required. Candidate MUST be UK based Sponsorship support is NOT available at this tie and full legal right More ❯

Responsibilities Promotional Analysis & Strategy: Conduct deep-dive analyses of promotional activity to uncover trends, performance drivers, and improvement opportunities. Develop and test data-driven promotional strategies aimed at boosting customer engagement, operational efficiency, and commercial growth. Measure promotional effectiveness, report on campaign performance, and provide optimisation recommendations. Pricing Optimisation: Build and refine pricing models to balance revenue growth … profitability, and competitive positioning across products and customer segments. Use scenario modelling to assess the commercial impact of pricing decisions and propose optimal strategies. Required Skills & Experience Strong expertise in data analysis and applied statistical methods (e.g., regression, hypothesis testing). Proven experience using data to drive measurable commercial outcomes such as revenue uplift, margin improvement, or market share More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector click apply for full job details More ❯

offerings for ideation, production workflows, and automation processes. The position is based in the UK, with a mix of in-person and remote engagements. You'll partner with internal customer success teams to validate discovery session outcomes, uncover potential use cases, define agendas for customer workshops, customise demos with client assets, and ensure follow-ups with customer sponsors to confirm engagement roadmaps. You'll also play a key role in implementing use case roadmaps and rolling out new engagement models in partnership with Customer Success Managers. Key responsibilities include:* Qualifying discovery insights, agreeing on agendas, and validating attendee profiles* Gathering context about customer ecosystems, workflows, and technologies* Selecting relevant use cases and … e.g. logos, design templates) to help customers quickly realise benefits* Identify opportunities to scale impact across large organisations An important part of this role involves generating actionable insights from customer engagements to inform Product and Go-To-Market teams. Success depends on collaboration with Customer Success, Product, and other global colleagues. What You Need to Succeed * Practical experience More ❯

Data Engineer £500/day - Outside IR35 6 Months (initial) Fully Remote A major hospitality operator is embarking on a large-scale data transformation project to build a Single Customer View (SCV) that will power personalised engagement across its portfolio of brands. This is a greenfield opportunity to shape the data foundation behind one of the UK's … biggest customer data platforms (CDP). You'll work alongside the Lead Data Engineer to design and implement scalable data pipelines, unify disparate data sources, and deliver clean, reliable datasets that drive smarter marketing and customer insights. THE ROLE: As a Data Engineer , you will: Design and build robust data pipelines to consolidate customer data into a … CD , and automated testing for data quality. Excellent collaboration and communication skills with both technical and non-technical stakeholders. A proactive, problem-solving mindset and passion for data-driven customer engagement. Nice to have: Experience with real-time or streaming pipelines . Exposure to CRM systems or customer data platforms (Salesforce, Adobe, Braze, Bloomreach). Knowledge of API More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and written More ❯