1 to 25 of 58 Contract Customer Experience Jobs in England

analysing, and enhancing data quality across customer journeys-ensuring accuracy, consistency, and completeness to support better insights and decision-making. Working closely with CX, Data, and Business teams, they will identify issues, track trends, and drive continuous improvement in how customer data is captured and used. Key Responsibilities … Monitor and report on Data Quality across customer data and CX touchpoints Identify data issues, root causes, and opportunities for improvement Support Data Governance and Data Stewardship initiatives Work with stakeholders to improve data capture, processes, and standards Deliver clear, actionable insights to enhance Customer Experience What ...

SaaS | Customer Experience | Project Management Permanent | Remote/Hybrid | £45,000 + Benefits- 12 month contract Our client, a rapidly scaling technology business within the digital healthcare space, is seeking an experienced Onboarding Success Manager to join their growing team. This organisation is known for developing intelligent, cloud … decision-making through automation and AI-powered tools. This is an exciting opportunity to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, they offer a supportive environment where your ideas and impact will genuinely shape ...

Title: Workplace Experience Coordinator Contract: 12 Months (01/05/2026 start) Location: London (5 days onsite - 1 day Hammersmith, 4 days Central London) Role Overview We are seeking a proactive and highly organised Workplace Experience Coordinator to support the day-to-day delivery of an exceptional … workplace-related queries and issues Know-How Apply core operational management principles including work scheduling, prioritisation, and process execution Demonstrate strong knowledge of workplace experience practices, including: Property and facilities administration Space planning and utilisation Workplace/customer experience Vendor and supplier coordination Maintain effective relationships with ...

content, targeting and scheduling Monitor campaign performance and optimise in real time Use tools and automation to improve efficiency Ensure quality, accuracy and strong customer experience Requirements: Strong campaign/lifecycle marketing experience Experience with CRM, analytics and marketing tools Advanced Excel/data skills Fluent … detail and stakeholder management We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. ...

hire a Senior Product Manager into a critical Supply Data domain. This is a high-impact role sitting at the core of the customer journey; powering search, booking and post-booking experiences through reliable, scalable data. This role goes beyond a typical roadmap-focused PM position. You'll take … ownership of the data foundations that underpin commercial performance, customer experience and regulatory compliance, ensuring the platform remains robust, accurate and scalable in a complex, high-volume environment. You will act as the central point of alignment across Product, Engineering and Commercial teams, balancing business priorities, technical complexity ...

Closures and Exteriors groups. The team's main responsibilities fall into 4 areas: Definition and delivery of the Closures and Exteriors group systems and customer features. Integrating Systems into the vehicle to deliver systems, hardware and attribute performance. Protecting space in the Vehicle for future technology and customer … group technical leaders. Help the team deliver high quality, clash-free/target achieving geometry. Integrating with CoCs and attribute engineering teams with a customer-first mindset. Develop packaging proposals for delivery of key components and systems. Support delivery teams with weight, cost and customer experience optimised ...

Customer Analyst London Hybrid - 2 days a week £450 Per Day (Outside IR35) 3 Month Contract This is an opportunity to join a high-impact customer analytics function during a pivotal period of growth and transformation. You will play a key role in shaping loyalty and retention strategies … delivering insights that directly influence customer experience and commercial performance. The Company They are a major global marketplace operating at scale and driven by data. Their teams combine innovation, experimentation, and deep analytical thinking to enhance customer engagement. Collaboration is at the heart of their culture ...

IR35 Start: ASAP Location: London - onsite 1 day per week Role Overview We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders … defined digital product area Identify customer and business problems and translate them into clear product opportunities Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes Prioritise work based on value, effort, risk, and feasibility Use insight and data to improve self-serve journeys and customer ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

Potential Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining … banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. ...

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

available for suitable candidates Role Profile We are seeking a talented UX Designer to be part of our dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences … encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape the design processes, stakeholder engagement ...

pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support , resolving incidents quickly and professionally while maintaining excellent customer experience standards. Essential Skills & Experience (Non-Negotiable) Proven VIP/Executive Desktop Support experience within Investment Banking Azure certification with practical … exposure to Azure-based user and endpoint support Minimum 5 years’ experience across 1st–3rd Line Desktop/End-User Support Strong onsite desktop support background , including floor walking and desk-side troubleshooting Experience working within a Service Desk/Incident Management environment Advanced support of Windows ...

Tealium iQ Implementation Specialist London, Inside IR35 This is an opportunity to join a fast paced digital environment where data, personalisation, and customer experience are at the core of their transformation roadmap. You will play a key role in shaping how their audiences interact with high traffic online … audience engagement. Their data teams operate in a dynamic, collaborative environment where experimentation and rapid delivery are encouraged. They are investing heavily in customer insight and personalisation programmes to strengthen their digital presence. This is a hands-on role within a mature data capability that continues to evolve ...

Join Our Team as a Technical programme Manager - GenAI Safety & Experience (Customer Operations)! Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We're on the lookout for a passionate and skilled Technical programme Manager to help … elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions! Position Details: Location: E1, London (hybrid)Contract Length: 12 months (with potential for extension ...

Join Our Team as a Technical programme Manager - GenAI Safety & Experience (Customer Operations)! Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We're on the lookout for a passionate and skilled Technical programme Manager to help … elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions! Position Details: Location: E1, London (hybrid) Contract Length: 12 months (with potential for extension ...

strategy , supporting a broader transition from process-led thinking to user needs and goal-driven product strategy Taking insights and prototypes from a digital CX assessment and using these as the starting point for product definition, roadmap development and feature planning Skills Product/Technical Product Ownership roadmap creation, vision … technical stakeholders Ability to take direction and work independently to enable rapid mobilisation Experience Experience in Telecommunications, B2B environments, Digital Portals, CX and Product Strategy/Implementation Comfortable working across business and technology environments Experience with Jira, Confluence and Figma Familiarity with SAFe/scaled Agile frameworks ...

technical delivery of transformational network projects on one or more of client's large public sector accounts in the UK You will help our customer align their Network strategy to their business strategy using a common methodology You will be working with our Practice managers and Technical leads … solutions to our customers Creating standardized or customized network designs in a range of areas and work on specific platform designs and/or customer solutions Carrying out pre-sales activities, planning and implementations across a wider range of ICT Infrastructure elements (security, wan optimization, load balancing etc.) Collaboratively ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

Architect Location: London, UK (Hybrid) Experience: 7+ Years Employment Type: Contract We are Hiring a highly skilled AI Architect who defines the architectural blueprint and technology foundations for AI-driven solutions that transform how customers in dynamic, data-intensive industries operate, scale, and innovate. You will design robust, future … data science teams in building secure, scalable, and ethical AI systems. This role empowers you to shape end-to-end AI ecosystemsaccelerating delivery, enhancing customer experience, strengthening operational resilience, and driving their journey toward a more intelligent, AI-enabled future. Your responsibilities: Define the enterprise AI architecture vision ...

data science teams in building secure, scalable, and ethical AI systems. This role empowers you to shape end to end AI ecosystemsaccelerating delivery, enhancing customer experience, strengthening operational resilience, and driving their journey toward a more intelligent, AI enabled future. Your responsibilities: (Up to 10, Avoid repetition) Define … Architect APIs, microservices, and integration patterns that embed AI capabilities seamlessly into existing workflows and digital products Your Profile Essential skills/knowledge/experience: (Up to 10, Avoid repetition) AI Architect: (Exp Range 7+) Design agentic AI architectures using multi agent orchestration patterns (planner executor, supervisor worker, tool ...

supporting a leading organisation in the electricity distribution space, and they're looking for an experienced Product Manager to lead the roadmap for a customer-facing app used by millions. This is a fantastic opportunity to join a business undergoing major digital transformation, where your decisions will directly influence … customer experience and long-term product vision. The Role Reporting into the Head of Product Management, you'll be responsible for defining and delivering the product roadmap by blending research, vision-setting, and cross-functional alignment. You'll act as a proactive, strategic leader - turning business needs, customer ...

Customer Service Advisor - (Romanian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

Customer Service Advisor - (Hungarian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided Hungarian language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

Customer Service Advisor - (German speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided German language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...