1 to 25 of 62 Contract Customer Experience Jobs in England

sell, adopt and scale enterprise-ready solutions by creating clear, practical enablement content, experiences, and programmes. Their work sits at the intersection of strategy, customer experience, and execution, ensuring sellers, partners, and clients are genuinely set up for success. Day rate: £400-£450 Working pattern: typically 4 days … deliver workshops Role summary We're looking for a dynamic and experienced workshop facilitator to lead pre-sales, client-facing workshops focused on customer lifecycle and messaging journey design, primarily within the WhatsApp for Business ecosystem. In this role, you will guide enterprise clients through structured, collaborative sessions that ...

Project Manager - Customer Experience - SaaS £600 - £650 per day (Inside IR35) Worcester - Hybrid Our client is a well known market leader who are looking for a Senior Project Manager to join their programme delivery team on a 6 month contract. You'll be responsible … delivery of two new solutions into the organisation, both within the Customer Experience domain working as part of a wider programme. You'll have a proven track record as a project manager delivering end to end solutions in a fast paced and complex environment, managing 3rd party vendors ...

Senior AI Engineer (Customer & Product AI)LondonContractCompetitive day rate2 day per week onsite (preferred)IR35 determination in progress OverviewWe are partnering with a major consumer brand that is scaling AI across multiple markets to improve customer experience, unlock growth, and drive operational efficiency. They are building … systems* Collaborate with business stakeholders to frame problems, define success metrics, and deliver measurable outcomes* Develop services, APIs, and integrations that embed AI into customer journeys, internal tools, and digital platforms* Own model lifecycle processes including deployment, monitoring, evaluation, and retraining* Implement robust MLOps practices to ensure reliability, performance ...

generally ensuring we do everything we can to retain clients. The role is about keeping our clients happy. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. We are looking for someone who is exceptionally organised … experience of dealing with senior client contacts and has really strong technology skills (as we deliver a Saas legal solution). These are prerequisites. This role is not suitable for anyone hoping to largely work remotely. The role would suit someone who has worked in a non sales account ...

support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, e-commerce and billing platforms. This is a hands … Oversight of Magento (or alternative platform) replatforming Managing non-PCI compliance risks and delivery deadlines Streamlining a complex, acquisition-led technology stack E-Billing & Customer Portal Transformation Expansion of e-billing and invoice capabilities API-based integrations Web and customer portal integration (“MyAccount”) Coordination with internal and third ...

month initial - 1 day a week on site but flexible. Overview: As the Product Manager/Product Owner for Self-Serve and Digital Experience, you will lead the strategy, development, and delivery of NexGen's digital customer journeys - from discovery and onboarding through to ongoing engagement. You will … customers. This is a hands-on role for a product leader who thrives in fast-paced, venture environments and is passionate about solving real customer problems through great digital experiences. Core responsibilities: Own the roadmap and delivery of NexGen's self-serve and D2C digital journeys across ...

Project Manager - Customer Experience Duration: 6-months (possible extensions) Location: Gaydon (hybrid) Day rate: circa £250 (inside ir35) Our client is seeking an experienced Project Manager to support the delivery of the CEX Unity programme-a key initiative bringing together multiple CEX workstreams into a single, aligned operating … RAID logs, dashboards and project charters. Supporting planning and preparation for phased implementations, transitions and go-lives, ensuring alignment across the programme. Key Skills & Experience Proven project management experience within transformation or system integration programmes. Strong delivery mindset with the ability to manage ambiguity and shifting priorities. Excellent ...

asset information into one secure, modern platform, improving data accuracy, strengthening compliance, and enabling smarter, real-time decision-making. It will also provide improved customer experience, giving residents access to online services and enabling staff to work more efficiently with better tools and streamlined processes.This is an exciting … single authoritative dataset, improve reporting capability, and support emerging regulatory expectations. Ensure benefits realisation is defined, tracked, and delivered, including improvements in compliance, efficiency, customer experience, and digital adoption. What you'll need to succeed You will be an experienced IT Project manager with a proven history ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

Attributes Integration Engineer to join their team on an Inside IR35. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles. You will co-ordinate … Interactions: SVO Vehicle Engineering. SVO Attribute PAT Leaders and Teams. FMA. Product engineering COCs. Marketing & Program Teams. Product character and performance. Knowledge, Skills and Experience Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous ...

Title: Senior Platform Software Engineer/Mobile App Experience Layer Engineer Location: Stratford, London – 4 days onsite in Office Rate: £73.18ph Umbrella company basis (INSIDE IR35) Employment Type: Contract (Currently financed until December 2026) Hours: Standard 37.5 Hours Per Week Reference: F56465 Mobile App Experience Layer Engineer … department within Connected Vehicle Software brings together the people, skills, tools, and methods to create world-class software products. We are a highly motivated, customer-focused launch team creating apps such as the app for retail customers and Telematics Drive for Commercial Fleet Managers and Drivers. We are looking ...

capability to support key BAU and industry initiatives during 2026, including VRP+, and Open Banking v4.x.x. We are seeking an Open Banking Architect with experience designing and governing Open Banking and API-based ecosystems in a regulated financial services environment. The role combines hands-on solution architecture with enterprise … Combine hands-on solution architecture with enterprise architecture to shape the long-term Open Banking strategy and estate. Desirable Qualifications Banking Payments Services industry experience Key Skills/Knowledge Mandatory Requirements Candidates must meet all of the following: Open Banking Domain Expertise Strong experience delivering Open Banking solutions ...

with strong leadership experience. You'll oversee a team of up to five analysts and play a crucial role in optimising the digital customer experience across web, product, and omnichannel journeys, including checkout funnels, click-and-collect flows, and on-site behaviour analysis. Role & Responsibilities Lead and mentor … quality delivery and capability uplift. Own end-to-end digital analytics strategy across web and product experiences Drive actionable insights using GA4 to understand customer behaviour, conversion paths, and onsite performance Use SQL to extract, manipulate, and analyse data from various platforms and databases Monitor and improve customer ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 9 month fixed term contract (start ASAP) Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most ...

join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product … Compliance, Operations and Business, to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product ...

enhancement of corporate digital solutions. This role is ideal for a hands-on analyst/developer with strong Dynamics 365 and Power Platform experience who enjoys working across system development, integration, and service improvement. Start: ASAP Duration: 3-6 Months Initially (likely extension) Rate: Negotiable Day Rate (Inside IR35 … Power Apps, Power Automate and Power Pages• Build and support internal and external-facing digital services, forms and workflows to improve performance and user experience• Develop and maintain integrations using APIs, ensuring secure and reliable data exchange between systems• Provide hands-on development using HTML, CSS and JavaScript ...

/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with good knowledge of service delivery • have experience managing teams making change to the system • some Agile and DevOps experience • ideally some understanding of customer experience and UX discipline. … Client Account experience or GDS • Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support Client digital ambition. If you are interested in this position and would like to learn more, please send ...

Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech …/Walk-up Support service Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting ...

Must be able to work alone and unsupervised, using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience contributes to the creation and maintenance of knowledge-based articles and documentation for common issues. Previous experience of a Tech …/Walk-up Support service; experience of handling incidents & requests; Microsoft Windows technical support experience; good knowledge of Windows 10/11 and MS Office Suite. Competent in using and supporting Microsoft Teams; Able to support mobile technologies like Apple and Android. Familiar with building, configuring, and troubleshooting ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 9 month Fixed Term Contract, start ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best … customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers ...

proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape the way residents interact with the council. About the Role … improvements in information systems, data management and organisational processes. Support service areas in mapping business flows, identifying interdependencies and crafting an ambitious transformation vision. Experience & Skills Required Essential Experience: Experience working within multidisciplinary teams to design and build services or improve existing service delivery. Proven experience ...

efficient cost outcomes, while enabling seamless migration to strategic platforms. Define and deliver business outcomes aligned to the strategy, Values & Behaviors, operational resilience, customer experience, and regulatory compliance. Key Responsibilities Own the EoL Vendor Cost workstream roadmap with clear OKRs, baselined plans, and outcome-based delivery across Securities … Regulatory Change. Procurement/Vendor Management and Cost Governance forums. Global stakeholders across regions and entities involved in the Global One EoL program. Experience Required Proven record leading complex, multi-year transformation and platform decommissioning/migration programs. Strong familiarity with Prime Finance and Securities Lending operating models; understanding ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech …/Walk-up Support service Experience in handling incidents and requests and updating ITSM tools with progress/resolution. Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting Microsoft Teams and Skype Able to support mobile ...

driven, microservices). Compliance & Security: Ensure all in-store payment flows adhere to strict security standards, including PCI-DSS, EMV, and SCA (Strong Customer Authentication). Stakeholder Engagement: Act as a trusted advisor to senior business leaders, leading workshops to translate business requirements into technical blueprints. Performance Optimization: Ensure … high availability, low latency, and resilience in payment processing to maximize transaction success rates and improve customer experience. Project Leadership: Provide technical governance from design through testing, deployment, and go-live. Experience: 5 20+ years of experience in the payments industry, with a strong background in software ...