1 to 25 of 51 Contract Customer Experience Jobs in England

Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client … financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus ...

Product Owner Strategic Customer Onboarding Programme Commercial & Institutional Banking | Major Transformation Programme TEKsystems Global Services is supporting a major financial services client on one of the largest transformation programmes within its Corporate & Institutional Banking division. This is a long-term strategic initiative focused on redesigning the way complex corporate … process improvement, technology change, automation, AI-enabled capabilities and future delivery planning. We are looking for an experienced Product Owner to support the Complex Customer Onboarding workstream. This role is best suited to someone with strong product ownership experience, proven customer onboarding experience, and the ability ...

actionable insights and partnering with marketing and commercial teams to drive business performance. This role will play a key part in supporting marketing and customer insight initiatives, helping stakeholders make informed decisions through high-quality reporting, analysis, and recommendations. The Role Working closely with Marketing, Insights, E-commerce … senior business stakeholders, you will be responsible for delivering meaningful analysis across customer behaviour, campaign performance, segmentation, and commercial performance. You will use SQL, Power BI, and Excel to build reporting solutions, automate manual processes, and provide insights that influence business strategy and marketing effectiveness. Key responsibilities include: Analysing ...

Campaign Automation Specialist to join our team and support a leading premium automotive client. This is an exciting opportunity for a customer-focused marketing professional to help deliver strategic, data-driven communications across the full customer lifecycle. Working within a collaborative and fast-paced environment, you will play … role in developing and activating personalised, omni-channel campaigns that enhance customer engagement, strengthen loyalty, and support a modern luxury customer experience. Location: Gaydon, UK Contract: Fixed-Term Contract (12 Months) - Maternity Cover Company: Expleo Key Responsibilities Support the implementation of the Global Contact Strategy, ensuring alignment with ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

experienced web application developer (Angular framework) to optimise our current UI to achieve OKR's set by the business and improve our customer usage and enjoyment metrics. You will be a strong front-end coder with experience of working in experimentation, optimisation & personalisation. In this role you will … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully responsive ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions (inc any BT/Customer requested sub activities) as authorised and directed by the OSM (detail cannot be disclosed on this medium). As the SCIDA … across the Managed Service to include immediate and matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this ...

Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions (inc any BT/Customer requested sub activities) as authorised and directed by the OSM (detail cannot be disclosed on this medium). As the SCIDA … across the Managed Service to include immediate and matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

looking for hands-on engineers who combine strong full stack technical expertise with product thinking, software craftsmanship and a passion for building customer-facing solutions. What you'll be doing Design, build and deploy scalable cloud-native applications across marketplace and ecommerce platforms Develop customer-facing features that … improve conversion, customer experience and commercial outcomes Take features from discovery through to production Lead technical delivery through hands-on engineering and coding Build and maintain REST APIs, microservices and modern web applications Drive code quality, software craftsmanship and engineering best practices Mentor engineers through pairing, code reviews ...

annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth. Working at the intersection of customer needs, commercial objectives and technology delivery, you will … value for customers and the business. This is a pure Senior Digital Product Manager/Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products. Key Responsibilities Product Ownership ...

service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth … Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management ...

Outside IR35) The Opportunity We're supporting a major UK retail organisation undergoing significant digital transformation across its e-commerce and customer experience platforms. They are looking for an experienced Senior Frontend Engineer to help deliver scalable, high-performance web applications and Progressive Web Apps (PWA) used … customers. You'll work within agile product teams alongside Product Managers, UX Designers, Architects, Backend Engineers and QA specialists to build and enhance customer-facing digital experiences. Key Responsibilities Design, develop and maintain modern frontend applications using React and TypeScript Deliver scalable, maintainable and high-performing web solutions Collaborate ...

join a digital product team working across modern financial services technology. This role would suit someone with a few years' commercial software engineering experience, particularly across Java, Kotlin and JVM-based backend development. The successful candidate will be working on modern applications and services that support customer-facing … digital products, with a focus on clean code, APIs, service-based architecture and production-quality software delivery. Experience within digital banking, fintech, financial services or insurance would be beneficial, although the main priority is strong backend engineering capability and a genuine interest in building reliable, scalable applications. Client ...

ensure service continuity and delivery against agreed SLAs. Support audit activities and remediation of control findings. Drive continuous improvement initiatives across cryptographic operations and customer experience. Essential Skills & Experience Proven experience within Cryptography, Information Security, or Key Management environments. Strong understanding of cryptographic concepts, key lifecycle management … security controls. Experience managing cryptographic hardware and key management processes. Knowledge of PKI, certificate management, and enterprise cryptographic services. Strong stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience supporting risk, compliance, audit, and governance requirements. Strong attention to detail with ...

leading the design and rollout of observability across real-time, latency-sensitive platforms. This is a hands-on role where you'll shape how customer experience, system reliability, and operational insight are measured end-to-end. You'll work closely with engineering teams to embed metrics, tracing, logging … profiling, and telemetry into high-performance C++ systems. What you'll need to succeed Deep experience in observability engineering - metrics, tracing, logging, profiling, telemetry pipelines. Strong C++ engineering background in real-time or high-performance environments. Understanding of customer-experience measurement for low-latency systems. Experience ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working – Home Based/Princes Risborough We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards … ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APM’s strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider stakeholders ...

onsite) | Hampshire or London | 6-Month Contract We're looking for an experienced Lead Product Manager to shape and deliver the product strategy for customer sales journeys across digital and telephony channels within a large, regulated organisation. Working with senior stakeholders across Product, Technology and Commercial teams … product roadmap, lead Product Managers and drive initiatives that improve customer experience and commercial performance. What you'll be doing Define and own the product vision, strategy and roadmap. Lead and mentor Product Managers within a cross-functional Agile environment. Improve digital and telephony customer journeys using ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

decision-making Conduct user research and translate insights into service designs, prototypes, and design artefacts Identify where AI can improve service efficiency, quality, or customer experience Work with data scientists, engineers, and product teams to embed AI solutions into operational services Embed Responsible AI principles including fairness, transparency … service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding ...

public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services. The successful candidate will join a team responsible for supporting a rapidly evolving portfolio of digital forms, helping to ensure that … decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences. Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise the entire ...

hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will … records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service and communication Keeping up to date with hardware tools, technologies, and repair methods A typical working pattern is Monday to Friday ...