1 to 23 of 23 Contract Customer Experience Jobs in England

Accountabilities: Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high-risk solutions. Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. Ensures solutions delivered are complete and have integrity and support the architectural strategy and simplified operating model. Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long-term planning. Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Essential Skills/Experience Mandatory - deep experience of delivering secure more »

accountabilities? * Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. * Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high risk solutions. * Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. * Ensures solutions delivered are complete and have integrity, and support the architectural strategy and simplified operating model. * Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long term planning. * Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Capabilities required for the job [Please include additional capabilities as required but more »

Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints … Specialists. The ideal candidate will have experience in resolving customer complaints and related enquiries, reporting on customer feedback, satisfaction and lessons learnt from complaints. You will be instrumental in improving the link between customers and the client. Responsibilities of the Customer Complaints Specialist will involve, but … may not be limited to: Allocating work to the team Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints Providing regularly data preparation and data checks Identifying regular issues and patterns in regards to complaints Reviewing customer satisfaction more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

the strategic development, design and implementation of the shared care record across the ICS to support better health and care, improved patient outcomes and experience, and better value and affordability. Contribute to the strategic leadership of the procurement, development, deployment, reengineering, optimisation and integration of the shared care record … of citizens across Greater Manchester. Here at HInM we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We are positively challenging traditional … working space. We combine remote working with two days a week on site in our state-of-the-art offices. If you want to experience working for an organisation that is empowering teams to create a positive working culture in a supportive and safe environment, making their staff feel more »

a seeking a Senior Data Analyst who has strengths in Python and SQL who will efficiently deliver robust analytics. The successful candidate will have experience with web and social analytics tools (GA/Adobe/Brandwatch/Sprinklr) and data visualisation tools (Power BI/Tableau/Looker/… etc) to uncover key insights across channels and create self-service dashboards. EXPERIENCE Bachelor's Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master's degree or PHD is a plus. Degree will not be required with appropriate work experience. … years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice. You will be expected to have an understanding and with guidance utilise our core technical skills: Core analytical languages and software (Excel, SQL, Python, Alteryx) Statistics more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries Salary c£40k DOE 25 Days Holiday + 8 Bank Holidays Hybrid opportunity (3 days … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

we achieved an 88% employee engagement score, which shows that we are doing very well in achieving our mission to deliver an outstanding client experience every day, by creating a great place to work. What youll be doing: As part of a small administrative team, you will be the … every client is unique! What we need from you: An experienced administrator in a busy, reactive working environment. Good computer skills, specifically Microsoft applications. Experience in using databases would be an advantage Ability to deliver excellent Customer service. Able to prioritise and react to changing customer needs … from every background to apply for our vacancies. If youve got what it takes, then we want to hear from you! You may have experience of the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc. Delivering an more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. A day in the life of... A Senior UX Designer, you'll … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

/d Retail London/Hybrid Are you a Technical Lead/Software Development Manager who loves developing and building Retail solutions to improve customer experience? Do you possess the ability to work across a number of cross functional scrum teams, and enjoy the challenge of a fast … looking after the overall technology vision for their loyalty programme. You'll be helping build brand new solutions that will help provide an exceptional experience for their customers. For this role you will: Have a background within Retail (ideally working on Loyalty platforms) Be a fantastic technology leader, with … the ability to work closely with Product/Development/Test to implement new instore solutions Come with a software Engineering background, with experience across iOS, Android and Web. Be comfortable providing new innovative solutions. Have experience with Java, React, Next.JS and mobile development This role is an more »

on an initial 6 month contract. The organisation are about to embark on a large scale digital transformation programme that looks to enhance its customer experience through the adoption of modern technology and processes. They are currently defining a new Digital TOM that covers People, Process, and Technology. … planning, forecast and reporting process Track & support end-to-end programme finances including Statement of Work (SoW), purchase order creation, receipting of spend etc Experience managing large scale project/programme financial planning, reporting and analysis. This is a fantastic opportunity to join an organisation at the early phases more »

they grow in response to demand. The team collaborates and supports each other, sharing expertise and best practices while innovating to deliver world-class customer experiences. Key Responsibilities Manage the programme's budget, scope, and plan, ensuring alignment with agreed methodologies. Work closely with advice centre, marketing, and communications more »

Day a week in Central London. Contract. T6/MN/18662. Seeking an experienced Senior UX/UI Designer - Must have E-Commerce experience - ideally have B2C, or B2B in the Retail, FMCG or CPG space. Technical Skills/Experience Required: E-Commerce - Retail, FMCG or CPG … Sector experience - UX/UI Design. UX/UI Design - have a portfolio showcasing your work. Conversion Rate Optimisation. UX/UI Designer - real passion for UX Design. UX/UI Design covering - Research, Design & Delivery. Conducting UX Research - Generating Prototypes, Analysing Data, Presenting your Research & Insights. Partnering with … Commerce , Retail, FMCG, CPG,UX/UIa Designer, UX Designer, UI Designer, Figma, Adobe XD, Adobe Suite, Wireframing, POC, Proof of Concept, Conversion Rates, CX, UX Research, UX Research, London, Contract, T6/MN/18662. more »

of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Solution Design and Architecture: Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. Design and architect scalable, reliable … compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2. Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy. Documentation and Knowledge Sharing: Document solution architecture, design decisions, configurations, and technical specifications. Provide guidance, training, and knowledge transfer … practices, and implementation methodologies. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards more »

and meter readings whilst void. Complete daily checks of the show units to ensure they are presented to the required Thrive standard. Ensure exceptional customer service is provided throughout the customer journey, providing regular communication to the customer. Effectively manage and respond to all leads in line with … obtained proper financial qualification and that it has been verified. Ensure that all prospective purchasers are dealt with in accordance with the level of customer service required by the company, consumer code and relevant authorities and agencies. Conduct activity in accordance with requirements of the Property Misdescription Act. Progress … line with company procedures, within the target timescales. Requirements: Demonstrate a comprehensive understanding of the new home's sales process and time management skills. Experience of shared-ownership sales would beneficial Knowledge of all housing tenures, services and policies within the wider housing market to provide a knowledgeable and more »

days in the office once training is completed) The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely … detail and accuracy - You are able to work to strict deadlines and prioritise workload - You are passionate about providing an excellent service with every customer interaction - You are able to remain calm and work well under pressure - You have experience in a customer facing or administrative role … on a variety of accounts - Utilising and adapting templates to provide updates internally and externally - Working the case list chronologically - Setting tasks for the Customer Service Account Managers where required - Action administrative changes on Enterprise Accounts with Vodafone and internal systems - Perform credit checks for new Customer accounts more »

to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience. The role is Hybrid, with regular working days onside on Tuesday, Wednesday and Thursday with scope to work remotely the other days. The … for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Key areas of experience for this position is going to include: Experience in 3rd party portal infrastructure, portal payment systems, Billing, process automation. Responsibilities include: - Manage customer … Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers. - Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements - Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and more »

My client are a leading retail organization dedicated to delivering exceptional customer experiences and innovative solutions. With a strong commitment to leveraging cutting-edge technology, we are seeking a highly skilled and motivated Functional SAP S/4HANA Consultant to join our dynamic team. Job Description: As a Functional … the retail sector, you will play a pivotal role in driving the implementation and optimization of SAP solutions to enhance our operational efficiency and customer satisfaction. Working closely with cross-functional teams, you will analyze business requirements, design tailored solutions, and ensure seamless integration with existing systems. Your expertise … SAP technologies and industry trends to drive continuous improvement and innovation. Requirements: Bachelor's degree in Computer Science, Information Systems, or related field. Proven experience as a Functional SAP S/4HANA Consultant, with a focus on the retail sector. In-depth knowledge of SAP S/4HANA modules more »

Identify opportunities for efficiency and transformation through process review and collaboration with subject matter experts. *Challenge traditional processes and design sustainable solutions for improved customer experience. *Produce business process diagrams and documentation, including technical requirements and acceptance criteria. *Collaborate with business areas to ensure specifications meet customer needs … Required Skills and Qualifications *Degree level education. *Recognized qualification in Business Analysis. *Proficiency in mapping business processes using tools like Miro and Microsoft Visio. *Experience in business process improvement, including benefits assessment and measurement. *Strong communication skills with the ability to convey technical concepts clearly. *Independent worker and effective … to detail. *Mentoring and knowledge-sharing capabilities. *ICT skills with understanding of requirements documentation. *Negotiation and influencing skills. *Strategic focus aligned with organizational goals. *Experience in data analysis and visualization tools like PowerBI If the role feels of potential interest, please apply with an up-to-date CV for more »

technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in … surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience. Leveraging our operational systems, you will effectively manage repair cases … our 4 office spaces: Lichfield, Wolverhampton, Tewkesbury or Chipping Sodbury. To excel in this role, you must possess: Proven critical repairs/technical leadership experience, ideally in the construction or building repairs industry Comprehensive knowledge of building pathology, with a particular focus on condensation, damp, and mould Exceptional organisational more »

Senior Data Scientist - Inside IR35 (3 month contract) - Hybrid Responsibilities Design, build, and implement predictive models to improve and optimize media performance, customer experiences, efficient revenue generation, and other business outcomes across a range of sectors. Analyse data using predictive/prescriptive techniques to discover hidden trends and deliver … prototypes to demonstrate capabilities to clients and enable self-service frameworks Key requirements BS in Computer Science, Mathematics, Physics, or related fields. Hands-on experience building machine learning models such as for recommendations, segmentation, price/promo optimisation, forecasting, propensity modelling, predictive/prescriptive campaign performance analysis, and optimising … marketing spend Programming proficiency in Python, SQL, Bash, and Excel, including experience with Jupyter notebooks, type-checking, functional programming, PyTest, Pandas, SciKit, PyTorch, CI/CD, and Git Experience with Docker, Kubernetes, and cloud platforms such as AWS, Databricks, Snowflake Experience visualizing data using Plotly and Matplotlib more »

a Business Mining Consultant with expertise and knowledge of process mining, working with the business to understand the business value gained. You will have experience of SAP within an Azure ecosystem for data processing and ETL. Experience with Celonis and Signavio tools are key for the position. Tasks … outcomes from process mining initiatives. * Identify areas where process mining can bring the most tangible value, such as cost savings, efficiency gains, or improved customer experiences * Define clear value propositions, emphasizing tangible benefits * Ensure that the process mining solution design aligns with the areas of highest business value. * Monitor … work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall more »