1 to 25 of 44 Contract Customer Experience Jobs in England

Lead Content Strategist needed on a contract basis to join our VML Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy. The opportunity: We have an exciting opportunity for an experienced Lead Content Strategist to join the team. Working as part … Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy, you will play a key role in shaping the future content ecosystem and customer experience across client digital platforms. This role requires a highly strategic content thinker with strong experience ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic ...

umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows … technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing levels ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

provide senior management oversight and leadership for the C&I ISO Programme, driving the end-to-end migration of payment flows across all customer segments. This includes Financial Institutions, Agency Banking, and Correspondent Banking relationships, ensuring seamless delivery, strategic alignment, and effective stakeholder management throughout the programme lifecycle. What … Drive customer channel adoption to support and enable successful programme outcomes, ensuring alignment across all delivery streams Promote and embed the benefits of ISO 20022 across customer onboarding, product design, and proposition development, supporting broader strategic goals including MMM Maintain a strong end-to-end customer focus ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

title: Senior Product Manager Location: Location (hybrid) Contract Own the end-to-end product management of International Online D2C channel - driving the customer experience, conversion, and revenue growth across European, North American, and APAC markets. Translate international customer needs and commercial objectives into a prioritised roadmap spanning … three core investment areas: online experience optimisation (closing the conversion gap with UK), post-purchase and local fulfilment (enabling faster delivery via ZEOS and regional distribution), and platform performance (improving site speed, SEO visibility, and determining the long-term platform strategy). Coordinate across a complex dependency landscape - including ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working Home Based/Princes Risborough Were Association for Project Management (APM). Were a professional membership organisation that sets the standards … responsible for ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APMs strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider ...

Customer Analytics Manager (Contract) £500 per day (Inside IR35) 3-month Contract London Hybrid - 2 days in the office This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic insight development … shaping customer experience and go-to-market thinking during a sensitive period for the organisation. The Company They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … ceremonies and Theme level sprint showcases as required. Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Charging Customer experience landscape. Essential Skills, Knowledge and Experience Required: Customer first mindset. Good understanding of automotive industry, including competitor and market awareness. ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

Telco Location: Remote Contract Length : 6 months Rate: £500 per day (Outside IR35) Role Profile We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused … solutions. What we're looking for Experience working within a telecoms/connectivity/ISP environment Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer Strong experience designing operational and fulfilment journeys rather than purely UI/UX design Understanding of fixed connectivity ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing a brand-new CRM ecosystem built on Salesforce. This is not a pure architecture role, instead … technology and business teams This role is less about defining architecture from scratch and more about hands-on consultancy, refinement and delivery support. Skills & Experience: We're looking for someone who can operate across both architecture and functional domains: Strong experience across Salesforce Clouds: Service Cloud Sales Cloud ...

work full time, and travel within, the UK* Duties: Seamless & Smart Energy PMO - Charging Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Clients' Charging Customer experience landscape Skills: Customer first mindset Good understanding of automotive industry, including competitor and market awareness Project management, leadership and planning skills ...

Title: Product Owner – EV Charging - (phone number removed) Number of Positions: 1 Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value … ceremonies and Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead Charging Customer experience landscape Skills: Essential Criteria Customer first mindset Good understanding of automotive industry, including competitor and market awareness Project management, leadership and planning ...

updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance of knowledge base articles and documentation Build effective relationships with colleagues, wider support teams, and business partners … Work independently and unsupervised when required, using initiative and sound judgement Key Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office ...

User Researcher to join a collaborative Product Design team, driving user-centred research across digital products. You will play a key role in shaping customer experiences by delivering actionable insights through qualitative and quantitative research methodologies. Location: Uxbridge (Hybrid) Daily Rate: Flexible Inside IR35, Either through PAYE or Hays … execute research studies including interviews, usability testing, and workshops Translate research findings into clear, actionable recommendations for stakeholders Champion users need to enhance customer experience and digital journeys. Maintain documentation and communicate research outputs effectively across teams Key Requirements 3+ years of experience in digital research within ...

Customer Service Advisor - (Dutch, Hungarian and Spanish Speaking) – IT Consultancy – £15.84 PAYE– Fully Onsite No experience required, full training provided Dutch language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

looking for a driven and adaptable Data Analyst to join a major business transformation programme focused on improving data quality, modernising processes and improving customer experience. This role sits at the heart of a long-term initiative to better structure, manage and use data across the organisation, helping shift … Helping centralise data into a more structured and accessible environment Enabling better decision-making through improved data insight and quality Supporting a more proactive, customer-focused approach to operations This is an opportunity to make a tangible impact on how a business operates and serves its customers, while working ...

keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications … Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient ...

able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience contributes to the creation and maintenance of knowledge-based articles and documentation for common issues. Experience in handling incidents & requests. Microsoft ...

Your new company A well-established and forward-thinking organisation is looking to strengthen its IT Service Delivery function. With a strong focus on customer experience and operational efficiency, the business relies on its technology teams to deliver reliable and responsive support across a diverse user base. Your … process improvements within the service desk function. What you'll need to succeed To be successful in this role, you will have: - Previous experience in a 1st Line Support, Helpdesk, or Customer Service IT role - Strong troubleshooting skills across Windows, mobile operating systems (iOS/Android), and standard ...

detail and be happy with quite repetitive work. This is more of a data management role than a finance role . Good data experience within a financial environment would be a great match. The Team The Reference Data and Revenue Assurance chapter is responsible for safeguarding the integrity … metering and billing regulation. We audit ordering, provisioning, rating, and billing processes to drive improvements that help maximise revenues, prevent overcharging, and ultimately improve customer experience and reduce contacts into care. Purpose As a key chapter member, your primary responsibility will be to implement controls to protect revenues ...