1 to 25 of 68 Contract Customer Service Jobs in England

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate … will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting ...

seeking an experienced D365 CE Contact Centre Functional & Technical Consultant to support the delivery and enhancement of a customer engagement and contact centre transformation programme. This role requires a blend of functional consulting expertise and technical understanding across the Microsoft Dynamics 365 ecosystem, customer service technologies … contact centre solutions. Working within a multidisciplinary team, you will play a key role in bridging business requirements with technical delivery, ensuring that customer service processes and contact centre capabilities are effectively implemented and optimised. Key Responsibilities Gather, analyse and document business and functional requirements for contact centre ...

Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension The Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within … large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that ...

months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement … enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Dutch Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity … candidates with strong communication skills, a customer-focused approach and an interest in technology. Full training will be provided , making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support. The Details Location: Peterborough Hours: 37.5 hours per week, between ...

Customer Support Manager - 10 Month FTC Farnborough | Hybrid | £35,000-£38,000 | Immediate Start Are you an experienced Customer Support Manager looking for your next opportunity We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands … role combining customer support, team management, sales administration and supplier coordination. An immediate start is essential to allow for a full handover with the current manager. What you'll be doing: Managing a busy B2B customer support inbox Acting as a key point of contact for customers ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. ...

Service Desk Analyst Rate: £250 per day, umbrella rate Location: Hampshire Working arrangement: 5 days per week onsite Contract length: 6 Months Clearance requirement: SC cleared or eligible for SC clearance Your new company You will be joining a Shared Service Desk team within a government body, providing … first-line IT support to users. You will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. ...

printers and photocopiers while working towards a nationally recognised apprenticeship qualification. You'll be part of a supportive team, learning valuable technical and customer service skills that will help build a successful career in the digital and IT sector. Key Responsibilities: As a Digital Support Technician Apprentice … develop new technical skills. Good communication skills. Ability to work independently and as part of a team. Positive attitude and strong work ethic. Previous customer service experience. Desirable: Full UK driving licence (advantageous but not essential). Basic understanding of IT hardware and technology. Experience working with technical ...

Customer Services & Data Officer Byfleet Salary: £30,000 - £32,000 per annum Maternity Cover Contract - Full time - Flexi time Are you passionate about delivering exceptional customer service and keeping data accurate, organised and actionable? We're looking for a highly organised Customer Services & Data Officer … join a collaborative and friendly team on a maternity cover contract . This varied role combines customer service, data management and event administration, ensuring a seamless experience for participants while maintaining the integrity of the CRM and operational systems. The Customer Services & Data Officer will: Manage ...

Field Service Engineer Location: Lockington, Derbyshire Contract: 6-month contract with the opportunity to go permanent About the Role We are seeking an experienced IT Field Service Engineer to support internal users across a geographically dispersed group of sites. You will be responsible for maintaining computer systems … networks, installing and configuring equipment, diagnosing hardware and software faults, and resolving technical issues both remotely and in person. This is a customer-facing field role, requiring regular travel between sites and a proactive approach to delivering excellent IT support. Key Responsibilities Provide field-based IT support across multiple ...

looking for a dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement. This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer … User Computing professional looking to combine operational leadership with service improvement and digital transformation initiatives. You'll be responsible for managing a team of Desktop Engineers, ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation ...

Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership … Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management Exceptional customer service and communication skills Confident communicating with customers and explaining technical issues clearly Proactive approach to providing customers with regular updates Strong ownership of tickets from initial ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

great opportunity for a Dynamics 365 Developer on a long term program of work. Key Responsibilities: * Design, develop, support, and maintain Dynamics 365 Customer Service and Microsoft Dataverse solutions. * Build and maintain integrations between Dynamics 365 and internal/external systems using Dataverse APIs, Dynamics 365 Web APIs … verbal and written communication skills. Desirable skills/knowledge/experience: * Experience with Azure Integration Services, including: o Azure Functions o Logic Apps o Service Bus o Event Grid o API Management * Experience integrating Dynamics 365 with AWS-hosted platforms and services. * Experience implementing automated testing frameworks for Dynamics ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting … problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have skills: Knowledge ...

activities. Support the organisation and execution of partner events, partner connects, and virtual campaigns. Experience Requirements: Professional experience in sales support, channel operations, administration, customer service, marketing, or a related business function. Bachelor's degree in business administration, Marketing, Communications, or a related discipline preferred Previous internship … written and verbal communication skills with confidence. Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Teams, and Outlook. Strong analytical and reporting capabilities. Strong customer service orientation and commitment to delivering a positive partner experience. Experience working with SFDC, partner portals, or business reporting tools is desirable. Additional ...

Logistics Network Development Manager to join our UK Supply Chain team on a 9-month fixed-term contract. Reporting to the Head of Logistics & Customer Service, you will play a key role in identifying, shaping and delivering strategic projects that improve the performance, efficiency and cost competitiveness … barriers, escalating where appropriate. Provide regular updates to senior stakeholders on project progress, decisions and performance. Drive continuous improvement initiatives across warehousing, logistics and customer service functions. Support wider Refresco Group initiatives and ensure effective implementation within the UK business. About you The ideal candidate will have proven ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

experienced ServiceNow Developers to support a contract-based programme. We are looking for ServiceNow professionals with strong hands-on development experience and exposure to Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Key Responsibilities: Develop and configure solutions across the ServiceNow platform. Work with … Strong commercial experience as a ServiceNow Developer/Technical Consultant . Hands-on ServiceNow development experience. Strong JavaScript and ServiceNow scripting knowledge. Experience with Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Experience with ServiceNow configuration, workflows, integrations and customisation. Strong understanding ...

Ordinator - Internal Engineering Location: Droitwich Salary: £25,000 per annum Vacancy Type: Full TimeContract Hours : Mon-Fri working hours 37.5 hour a week The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance … paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...