1 to 25 of 70 Contract Customer Service Jobs in England

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis … prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service Desk calls and emails ...

Customer Service Supervisor 6 Months contract + possible extension of becoming permanent Newcastle - Office Based 37.5 hours a week £18.00 per hour A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused … driving operational excellence and providing world-class support to end-users. Reporting to the Customer Service Operations Manager, you will lead your team to success. Key responsibilities include: Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities. Manage ...

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will act as the first point of contact for IT-related incidents and service requests, providing high-quality technical support while delivering … excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email ...

Support Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution … fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Support - Responsibilities Responding to Service Desk calls and emails Diagnosing and resolving incidents, including troubleshooting Implementing ...

working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment. The role You will work across multiple business teams, keeping track of output and performance and look … reporting principles. You will ensure we continue to provide a high level of quality and client satisfaction, and strive to deliver a world class service to our clients whilst implementing improvements and ensuring profitability. You will be comfortable being customer facing, focused and being able to report ...

Service Desk Engineer London, UK | Hybrid - 3 days on site £(Apply online only) per day inside IR35 6 months Brief I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk … Engineer to join on a 6-month basis. If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking. You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

operations. The Desktop Engineer will play a key role in ensuring the smooth operation of IT infrastructure, which directly influences employee productivity and client service effectiveness. Key Responsibilities: Act as the primary contact for all IT-related issues, including hardware, software, and network problems. Resolve support tickets related … cybersecurity, to escalate and resolve complex issues. Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options. Qualifications: Experience: 3+ years in a desktop support or technical support role, preferably within a corporate or financial services environment. Technical Skills: Strong ...

able to get BPSS clearance (need to have been in the UK for 3 years) About the Opportunity We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our clients team at their UK Head Quarters, situated at Birchwood Park, Warrington. The other location … site support to end-users, ensuring smooth and efficient technology operations.This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities General End-User IT Support Provide first-line ...

Joina leading independent technology and services provider as a First Line Analyst. Job Overview: We are looking for candidates who can providefrontline customer service support by handling calls and emails, logging ITIncidents, and aiming for first-contact resolution. You'll manage queues,support switchboard overflow, and contribute … creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. The Ideal Candidate Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability ...

customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication … good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. ...

Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton £12.60 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based … Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role Summary Acting as the first point of contact to both internal and external customers. ...

Overview We are looking for an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to support a busy Sales and Customer Service environment. You will act as the bridge between the business and the technical team, owning triage, requirements shaping and functional solution definition. This … hands on role working directly with sales and service users to turn issues, frustrations and ideas into clear, actionable outcomes. The internal dev team is at capacity, so this role is critical in structuring and prioritising demand. Contract: 6 months Location: London, 1 to 2 days per week onsite ...

Role: Service Desk Analyst Location: Birmingham Rate: 130 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range … services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. ...

Help drive a business-led enterprise AI strategy Advise senior leaders on value-driven AI adoption and strategic direction. Align business functions (Marketing, Sales, Customer Service, etc.) to outcome-focused AI roadmaps. Assess and guide existing AI consulting and agent-development teams. Provide expert insight on GenAI platforms … understanding of GenAI platforms (e.g., Gemini, Microsoft Copilot, OpenAI, Anthropic) and their practical constraints. Experience building AI roadmaps that align business functions (Marketing, Sales, Customer Service, Operations, Digital, Risk). Knowledge of AI governance, risk, compliance, and responsible AI frameworks relevant to FS environments. Exposure to AI delivery ...

join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical … internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence. Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication ...

seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will … first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs ...

member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure … Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone ...

Keep business-critical IT services running—wherever the site, whatever the challenge. Our Client has a requirement for a Second Line Field Service Engineer, who will be required to work on a full time contract basis in a highly mobile, multi-site role. Role Purpose: Provide consistent … ground L2 IT support across multiple sites to ensure service continuity. Act as a key link between IT and the business, supporting Service Desk and stakeholder engagement. Proactively reduce site-based issues through guidance, communications and end-user training. Job Role Responsibilities: Deliver hands-on L2 end-user ...

their Business Performance Intelligence team. In this pivotal role, you will help drive data-driven decisions that improve Parts & Accessories (P&A) revenue and customer satisfaction across a global network of 1700 retailers. As part of the Retailer Performance Intelligence (RPI) team, you will leverage insights from transactional data … shape strategies that enhance customer service and retailer performance. Key Responsibilities: Insight Generation: Analyze data from global retailers to identify actionable insights, driving strategies that improve revenue and customer satisfaction. Customer Retention Analytics: Own the calculation of retention metrics and develop consistent, data-driven strategies ...

case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data … base and following up details of action and outcome Using specific software and databases Candidate Requirements: Computer literate including Microsoft Office Excellent customer service at all times Working as part of a busy team and also unsupervised Please note you will need a BASIC DBS check for this ...

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding ...

related to renewals team • Deploy & execute best business practices KNOWLEDGE, SKILLS AND EXPERIENCE: • Graduate Calibre or equivalent. • Experience within a sales environment/customer service • Excellent Customer Services skills required • Experience within the IT sector or similar • Exposure to EMEA organization processes and structure • Must be very … organized in approach & customer facing • High level of attention to detail • Good time management skills • Team player • Previous experience of using a CRM or ERP tool would be an advantage (i.e. Oracle/SAP/SalesForce.com etc.) • Intermediate Excel • European language would be an advantage ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a 6 month contract basis in Warrington . Role Purpose: Our Client is seeking … professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. ...