1 of 1 Contract Customer Service Advisor Jobs in England

The post holder's responsibilities will include the provision of a robust Trust wide switchboard, meeting the needs of customers in line with the provisions of the IT Service Level Agreements (SLA) with the Trust. The IT Switchboard services fall within the IT Service Management Department of IT which follows the ITIL standard of Service … process to ensure the users have the best possible experience and outcomes, both externally and internally for the Trust. The post holder will assist in the provision of customer support, interfacing and maintaining business and supplier relationships. To work, as required, to the Trust shift pattern. To work providing a non-judgemental courteous and efficient service … BCS membership. Main duties of the job To provide robust IT Switchboard and Estates & Facilities support, meeting the needs of customers. Ensuring that data recorded on the IT Service Desk and Estates & Facilities systems are complete, accurate, valid and timely. Updating the comments of actions to resolve logged calls as required to logs assigned. Ensuring that all data More ❯