3 of 3 Contract Escalation Management Jobs in England

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

and data initiatives. Key Responsibilities: Programme Leadership: Own the successful delivery of the SAP programme across all workstreams, including HR, payroll, finance, procurement, data, testing, and change. Client Relationship Management: Act as the primary point of contact for programme and senior stakeholders; build trusted relationships and ensure alignment with client goals and governance frameworks. Governance and Reporting: Establish and … run the programme governance framework. Provide timely, transparent reporting, escalation management, and decision-making support. Risk and Issue Management: Proactively manage risks, dependencies, and issues, including those linked to business change, multi-entity payroll, and SAP Cloud operations. Commercial Oversight: Ensure commercial compliance, scope control, and cost management across all delivery partners and internal teams. Stakeholder More ❯